Microsoft Licensing: Microsoft 365 Education License FAQ

Title: Microsoft Licensing: Microsoft 365 Education License FAQ
Description: The University System of New Hampshire uses Microsoft solutions for mail, productivity, scheduling, business analysis, security, and more. Microsoft 365 Education licenses are divided into three types: A1, A3, and A5. There are dozens of nuances among each license, but this article explains some of the most notable differences.
Audience: Students, Staff, and Faculty.


What are the different license types?

The Microsoft 365 Education A1 license is the most basic license type. It grants access to Microsoft 365 Apps for Education (formerly Office 365) through your web browser. It includes an Exchange Mailbox with 50GB of storage, access to Teams, SharePoint Online, OneNote, and OneDrive.

The Microsoft 365 Education A3 license is like A1 but allows installation of Microsoft 365 Apps for Education on your workstation. These licenses grant a 100GB Exchange Mailbox and access to Microsoft Bookings for faculty and staff. This license also improves general account security in many ways behind-the-scenes.

The Microsoft 365 Education A5 license are vastly improved security and compliance capabilities, most of which are behind-the-scenes for Enterprise Technology & Services system administrators and support staff. Examples include malware contact tracing, applying sensitive data labeling and encryption/sharing policies, and automated threat protection. More user-facing features include Teams dial-in conferencing, MyAnalytics which is used to augment work-life balance and task management, Power BI Pro, a powerful data visualization tool.

For a full description of the Microsoft 365 Education A1, A3, and A5 licenses, refer to Microsoft 365 Education.


Who is eligible for a license?

All faculty/Adjuncts/staff/students have at least A1 Plus licensing so they get the M365 Apps for Enterprise.


How are licenses assigned?

Due to the terms of our license agreement, USNH assigns Microsoft 365 Education A5 licenses to staff defined as "Education Qualified Users," while all other accounts are given the Microsoft 365 Education A1 license. Licenses are currently provisioned using employee roles and carefully watched and the impact analyzed.  Faculty emeritus, sponsored users, and auxiliary accounts (pool, secondary, service) are assigned a Microsoft 365 Education A1 license. Certain adjunct positions may be assigned this license as well.


What if I am unable to perform certain tasks due to my Microsoft 365 license?

There are a few solutions available:

  • Consider whether the web-based Microsoft 365 Apps for Education will work for you; most features available in the desktop-installed versions are also available online.
  • Depending on your situation, you may be eligible for device licensing Microsoft 365 Apps for Education, allowing you to run Microsoft's popular productivity suite on your workstation; submit a service request to the Desktop Management Group for more information.
  • Your department may be able to purchase a higher-tier license with department funds. Refer to the Microsoft Office 365 Additional License Provisioning article for more information.


Need additional help?

Please use this link to the ET&S Help Desk team to locate your local campus contact information. Use the “Submit a Question” for your campus to enter an online support request.


Article ID: 2439
Mon 9/28/20 4:33 PM
Tue 4/26/22 11:34 AM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office