Summary:
Sometimes it becomes necessary to purge the contents of cache in order for the application to function properly. This article will walk you through that process
Content:
Windows Teams Cache
To clear your Microsoft Teams cache, you will need to delete files from within the Teams app data folder.
1. Quit Teams.
2. Press the Windows Key + R, and in the pop-up window, type "%appdata%" and press Enter. Then, Navigate to Microsoft > Teams. Once in the directory, you will need to delete all the files and folders within the following folders:
- Application Cache
- Blob_storage
- Cache
- Databases
- GPUCache
- IndexedDB
- Local Storage
- tmp
Once this step is complete, restart your computer and your Microsoft Teams chat cache will have cleared successfully.
Mac
1. Quit Microsoft Teams.
2. Delete files in following folders.
- “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”
- “~/Library/Application Support/Microsoft/Teams/blob_storage”
- “~/Library/Application Support/Microsoft/Teams/Cache”
- “~/Library/Application Support/Microsoft/Teams/databases”
- “~/Library/Application Support/Microsoft/Teams/GPUCache”
- “~/Library/Application Support/Microsoft/Teams/IndexedDB”
- “~/Library/Application Support/Microsoft/Teams/Local Storage”
- “~/Library/Application Support/Microsoft/Teams/tmp”
3. Restart Microsoft Teams.
Need Additional Help?
Please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.