Services A-Z (220)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Software Applications

UNH IT Academic Technology along with various departments has purchased several software packages for use by the entire campus. These applications are being used by faculty and students to enhance existing courses through the use of computer technology.

Access Management

Access Management at UNH provides the services needed to request, add, approve, change, or remove access to UNH resources.

Access Questions

Account Security Modifications/Clean-up

Add a Degree Code

Add or Modify Banner HR Security Class

Admissions Events and Report Requests

This form is to be used for UNH departments to request data on incoming and/or prospective students.

Adobe Subscription Provisioning

UNH faculty and staff may request Adobe product subscriptions.

Antivirus

Antivirus software helps keep your workstation or server healthy and safe to use. Protect your data and your accounts from intrusion and yourself from frustration by using the latest antivirus programs made available to you from UNH IT

Authentication Services

The ability to authenticate users is fundamental to providing access to all resources at UNH. A variety of authentication strategies, including single sign-on (SSO) capabilities, multifactor authentication, and directory services are available to meet the wide range of authentication needs across the University’s diverse population.

AV Equipment Rental & Delivery (Durham)

Audiovisual Services can deliver audiovisual equipment anywhere on campus for your class or event.

AV Equipment Services (Manchester)

UNH Manchester has a range of classroom AV equipment for academic programs and student organizations.

AV Special Events

Audiovisual Services provides audiovisual production for events of all sizes and scopes.

AV System & Design Consultation

Our professional staff will work with you to plan and design an effective audiovisual system for your facility.

AV Technology Enhanced Classrooms

Audiovisual Services currently manages 180+ Technology Enhanced Classrooms at UNH Durham.

B

Bank Routing Update

Banner 9 Finance and Human Resources Training Request

Banner 9 Implementation

Banner Finance

Banner Finance is an administrative application that supports the financial reporting needs of USNH.

Banner Finance Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR/Payroll

Administrative application software that supports all aspects of hiring, compensation, benefits, and position budgeting for all USNH employees.

Banner Student Project Request

Work requests for the Banner Student application.

BlueKeep Quarantine Remediation

Request remediation of the network block or VPN restriction on your BlueKeep-vulnerable device.

Business Relationship Management

Consulting services include researching existing UNH products, vendor review/selection and assistance developing a long term software support model. The BRM will assist with vendor due diligence review, financial assessment, requirements matching, security considerations and assessment of IT resource requirements from vendor review through implementation. The BRM can guide departments to leverage the most appropriate existing IT services and products available across UNH and USNH. Following the software implementation, the BRM will offer Service Management lifecycle consulting. The BRM can help define who will manage accounts, how will upgrades be implemented, end user communications, success metrics, total cost of ownership, security and vendor relationship management.

BusinesSolver related question

C

CaPS Data Request

This form is meant to collect Career and Professional success data requests. Requests will be reviewed within 48 hours.

CaPS Events and Student Programming Request

This form is meant to collect new and existing Career and Professional Success-hosted events and program requests. Requests will be reviewed within 48 hours. Event and program confirmations are dependent on CaPS and other UNH department capacity.

CaPS Marketing Collateral Request

This form is meant to collect Career and Professional Success marketing collateral requests that are not related to events or programming. Requests will be reviewed within 48 hours.

Please provide as much detail as possible.

CaPS Technology Account and Enhancement Request

Please use this form to submit account and enhancement requests for all CaPS technology including Handshake, Wildcat Connections, VMock, and Interview Stream.

Central Printing

Central Printing Servers are available to staff and faculty to provide centralized printing queues that are easily accessible while on campus or on the VPN. Printers can be added to a Windows machine quickly and efficiently.

Change an HR Business Process

Clean Address

Client Support Tools

Tools for providing first and second level support to clients and users. Tools include CRS and Bomgar.

Cloud Storage & Filesharing

Box @ UNH is a service which enables you to store, collaborate and share information. Box @ UNH uses the Box.com platform; a cloud-based solution that can be accessed through any device: desktop, laptop, phone or tablet.

College of Health and Human Services (CHHS) Technical Support

CHHS Tech Support provides technical assistance to faculty, staff, lecturers, adjuncts and graduate teaching assistants in the College of Health & Human Services.

Community Mailing Lists

UNH IT maintains a mailing list server to support the creation of opt-in community mailing lists.

Compensation Analyst

Compensation Upload Request/Question

Compensation XL

Computer Lab Management and Consulting

Academic Technology staff will provide services on either a fixed rate basis or an hourly basis for management and support of departmental computer labs and classrooms.

Computer Purchasing Program Feedback

Submit feedback regarding your experience using UNH's Computer Purchasing Program.

Connection Purchasing Account

Request a Connection account for institutional computing purchases.

Content Edit/Updates

Contract Management and Submission

Submit contracts for review by USNH Procurement Contract manager.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

CS 415/416 Support

For students currently in CS 415/416 to submit questions or support requests to the instructors and teaching assistants. Note: Students who cannot log in should contact UNH IT at https://td.unh.edu/TDClient/Requests/ServiceDet... or by calling 603-862-4242.

Customer Relationship Management

The Customer Relationship Management service (CRM) enables UNH to manage its interactions with current and future customers.

D

Data Center Hosting

The Data Center offers a fully alarmed, generator-backed, and secure hosting service for servers, storage systems and other hardware that require either high availability and/or security.

Data Security Scanning Software

Data Security Scanning software is available for use at USNH campuses for protection of sensitive data. Request Service for more information.

Data Visualization

Tableau is data visualization software that lets you easily connect to data and use it to create interactive, sharable dashboards.

Data, Analytics, and Reporting

The UNH Center for Data, Analytics, and Technology Alliance (DATA) coordinates the intake of data projects and requests for information, and supports services and solutions to enable data-driven decision making by providing reporting, data visualization and discovery tools, predictive analytics, and analysis and research.

Deadlines

Deduction Questions

DejaBlue Remediation

As part of the DejaBlue Remediation effort, this form allows members of the UNH Community to request that Windows devices be designated in specific ways.

Desktop Support

Through Service Level Agreements, UNH departments can leverage UNH IT Desktop Consulting support, gaining access to the collective knowledge of UNH IT staff and best practices.

Digital Signage

UNH TV hosts a series of display devices across the UNH Durham and Manchester campuses, designed to display informational content including digital posters, movies, social media, and emergency alerts via a single central portal.

Direct Deposit

Directed Communication

Salesforce Marketing Cloud Directed Communication tool is available for approved users to send mass emails to faculty, staff, and students at UNH.

Directory Services

Directory Services at UNH offers technical support staff the ability to add, change, or otherwise manage computers and user groups within UNH's various Directories.

Document Management

Request Document Management support.

Duplicate Identity Records

E

Edit/Update an HR Form

Edit/Update HR Account Access

Electronic Equipment Disposal (SEED)

The UNH IT Safe Electronic Equipment Disposal (SEED) program provides for the disposal of UNH-owned surplus electronic equipment.

Email Address Questions

Employee Record Updates

EMS Desktop Client

The EMS Desktop Client Software is used by campus space owners/administrators and event service providers to manage requests submitted for space.

EMS Event Services Portal

The EMS Event Services Portal is the website used by the campus community to request campus space for meetings and events, and to request event services such as parking.

Enterprise Application Hosting

Application hosting of various Enterprise Applications in support of the UNH Business, student and faculty community.

Enterprise Encryption Services

UNH offers Sophos SafeGuard Encryption which is an IT managed enterprise encryption solution for the following operating systems: Microsoft Windows, Mac OS, and Linux. There is no cost to encrypt computers for UNH/USNH employees.

EPAF Issues

EPAF Upload Issues

Events Calendar

The UNH Events Calendar is UNH’s main resource for event information. Schools, departments, offices, and student organizations post events happening at UNH to the Events Calendar.

Exam Scanning

The Exam Scanning service includes new functionality and is accomplished entirely in house; everything from the printing of materials to the actual scanning occurs at UNH.

External Data Request

F

Facility Maintenance Request for Campus Recreation

Facility Rental Request for Campus Recreation

Faculty & Staff Email (Exchange)

Exchange is a collaboration and messaging platform offering email, calendaring, and address book access.

Faculty Activity Reporting

myElements is a research information system. It automatically collects information related to research and scholarship using open data sources and licensed library databases.

FAMIS

FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data.

FAMIS Project Request

FAMIS work request.

File Feeds

File Transfer Services

File Transfer Services (FTS) provides the transfer of enterprise production data to and from known vendors or USNH departments. Incoming data is processed into the Enterprise Systems and outgoing data is processed by vendors or administrative offices at USNH.

Firewall Services

Telecommunications and Network Services operate and manage Internet and department level firewalls to control the incoming and outgoing network traffic by analyzing the data packets and determining whether they should be allowed, based on UNH security policies.

G

General Procurement Inquiries and Requests

For general questions of the USNH Procurement Offices. Not sure how to begin? Use this form and one of our knowledgeable procurement managers will contact you.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

GSC Banner Student

The Granite State College Banner Student Information System (SIS) is enterprise administrative software supporting the creation and maintenance of student-related data.

H

Hands on Classrooms

UNH Academic Technology Audiovisual Services Department maintains classroom-sized computer-per-seat facilities in Hewitt Hall, Kingsbury Hall, and the Memorial Union Building for demonstrations or hands-on computer training for both academic classes and non-academic events.

Housing - Technical Support for Staff

HR Account Access Issues

HR Background Check

Request an HR Background Check.

I

I already completed training but am getting prompted to repeat

Identity Management

UNH's Identity Management services offer the setup, maintenance, management, and use of identities at UNH.

In Person Support

The Academic Technology Support Center (ATSC) is a walk-in service desk for Faculty and Students.

InCommon SSL Website Certificates

In partnership with InCommon, UNH IT offers unlimited security certificates at no cost to websites affiliated with UNH, USNH, UNH Manchester, Granite State College, and UNH Law.

Information Security Incident Management

UNH Information Security Services is available to assist in responding to and investigating events and incidents that may have information security implications.

Information Security Services

UNH Information Security Services (ISS) provides leadership in establishing technology, policies, standards and practices to enhance information security for UNH and USNH.

Instructional Design

The Instructional Design & Development (IDD) team is committed to helping UNH faculty enhance the quality of their teaching and support the effective use of instructional technology in their courses.

Internal Data Request

IT Communications Planning

Providing communication and marketing services to UNH IT Departments and delivering UNH IT news to our customers.

IT Depot

The IT Depot provides guidance on computer purchases, liaison and depot repair services, a laptop loaner program, referrals for repairs, basic diagnostics, and fee-based software services.

IT Service Management

IT Service Management (ITSM) is comprised of processes and tools that support consistent delivery of IT services to the USNH community.

J

Job Scheduling

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports ETS and administrative departments.

K

Keene State College Technology Project Proposal

For Keene State College only. Do you have an idea or opportunity that involves technology and don’t know how to get action? Complete this form with as much information as you can. The form will automatically be forwarded to Keene State College, CIO, Laura Seraichick.

L

Leave Reporting

Lecture Capture

Lecture capture is an umbrella term describing any technology that lets instructors digitally record their lectures (using audio and/or video, screen capture, or PowerPoint slides) and make those recordings available to students.

Liberal Arts (COLA) Tech Support

Liberal Arts Tech Support provides technical assistance to faculty, staff, lecturers, adjuncts and graduate teaching assistants in the College of Liberal Arts.

Linkedin Learning

Local File Storage

UNH File Sharing provides file storage for individuals and workgroups.

M

Manchester DCS Mass Email

The UNH Manchester IT department sends Directed Communication Emails on behalf of departments to Manchester students.

Marketing Request for Campus Recreation

Microsoft Office 365 (O365) Licensing

Office 365 (O365) Professional Plus is a subscription program through Microsoft that allows you to install the latest version of its popular productivity suite, Microsoft Office, which includes Word, Excel, PowerPoint, and other programs, on a PC, Mac, tablet, or smartphone.

Microsoft Office 365 Additional License Provisioning

UNH faculty and staff may request additional Office 365 licenses such as Microsoft Visio, Microsoft Project, Power BI, or access to free Windows Server Standard.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Office 365 that makes it easy to have conversations, host meetings, share files and collaborate on documents, and get work done with teams across the organization.

Military and Veteran - Inquiry for UNH Department

For UNH departments only.

Military and Veteran Services Support for Parents, Other Representatives, and Prospective/Inbound UNH Students

For Parents, Other Representatives, and Prospective/Inbound UNH Students to request support from Military and Veteran Services office.

Military and Veteran Services Support for Students

For Students to request support from Military and Veteran Services office.

Mobile App Development

The Web & Mobile Development group creates application software for handheld devices.

Multifactor Authentication

SmartAuth is a multifactor authentication service provided to University System of New Hampshire (USNH) staff, faculty, and students.

myCourses

MyCourses is UNH's Learning Management System (LMS).

myUNH Portal

The myUNH Portal is a central location for all UNH Faculty, Staff, and Students to gain access to campus-wide information, announcements, and resources.

N

Navigation Questions

New Desktop Support Contracts

Request a consultation for setting up a new Desktop Support contract.

New HR Account Request

New or Changed Configuration Request

O

One Leavitt Lane Building Access

Request access to One Leavitt Lane or report issues with existing access.

Other Compensation related Request

Other HR Production Request/Question

Other Payroll Related Questions

Other PeopleAdmin Issues

Other Questions

Other Requests

Other Training Requests

P

Parent Portal

The Parent Portal service is a self service application enabling student-authorized users to view billing account information, financial aid, grades, and make payments.

Parker Media Lab

The Parker Media Lab and Multimedia Center support the instruction and research needs of UNH's faculty and students by providing facilities, collections and expertise for researching, viewing and producing a wide range of media.

Password Management

The Password Self Service Application provides tools for managing IT account passwords.

Personal Web Pages (myPages)

myPages is a free website building tool available to students, faculty, and staff at the University of New Hampshire.

Phone Support

Phone support for UNH Information Technology questions.

Printing Management

Academic Technology offers configuration and management of printers via the Pcounter pay-to-print system.

Process Improvement

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

Project Management Consultation

The Project Management Office provides various services to assist USNH departments in providing effective process, portfolio, and project management.

PSU Marketing Project Request

To help us meet your needs and understand the full scope of your project, please complete the work request form. MCCS will contact you once we have received and reviewed your work request to schedule a planning meeting, if necessary. MCCS receives many new work requests each week and must allocate our resources toward those projects that most directly support PSU's mission, goals, and initiatives. If we're unable to fulfill your request, we'll do our best to suggest alternative avenues for production. Turnaround time on requests depends on the length and complexity of your request and MCCS's current work queue. Thank you.

Public Printing (Web Print)

The printers in the Clusters, Libraries, and elsewhere on campus are available for anyone who would like to use them.

Public Safety Video Camera Consulting

Video cameras that are installed at the University of New Hampshire for safety and law enforcement purposes and video data from such cameras must comply with the Public Safety Video Camera System (PSVCS) standard.

R

Request a Modification to a USNH HR Production Project

Request a New USNH HR Production Project

Request for new/edited Position Class (PCLS)

Requested Testing

Re-run Compensation Process

Retroactive Earnings

Rich Media Consultation

Academic Technology provides assistance to faculty wishing to assign rich media projects and use media as a part of their teaching. Assistance includes matching activities to desired learning outcomes, developing appropriate assessment tools for media-related projects, and understanding media-related tools and services available at UNH.

S

School Record Updates

Security Assessment Review

Technology Vendors who may be contracted to provide IT services to The University System of New Hampshire or USNH institutions must demonstrate compliance with applicable USNH policies and/or regulatory standards by completing a Security Assessment Review.

SharePoint

Microsoft SharePoint is a web application that facilitates collaboration and information sharing between users.

Skype for Business

Skype for Business allows instantaneous communication that doesn’t get lost in the clutter of a mailbox.

Sourcing Initiation Request

Initiate a Sourcing Event with Procurement (formerly known as a Bid Process).

Standard Computer Model Exception

UNH provides a list of standard Lenovo models available for purchase. For instances where the standards do not meet business requirements, use this form to request an exception.

Streaming Media Hosting

Kaltura can be used to stream audio/video to your students, and have them upload their own streaming audio and video.

Student Computing Clusters

The UNH Student Computing Labs/Clusters provide Macintosh, Windows, and Linux computer systems free for use by all UNH faculty, staff, and students.

Student Email

WildcatsMail is the student email system, provided by Microsoft as part of their Office 365 system.

Student Preferred Name Display

UNH Students may indicate a preferred first name that will appear in documents internal to UNH.

Please use this form only if you have designated a Preferred First Name with the UNH Registrar and it is not used/displayed somewhere you feel it should be.

Student Reponse System (iClickers)

Student Response Systems provide real-time polling capabilities in the classroom via dedicated "clicker" hardware, the use of mobile devices, or a web application.

Student Success Management System

myWildcat Success provides services for students to connect with advisors and faculty. This tool provides the opportunity for advisors and student support personnel to document and track student progress towards goals. Key features include scheduling and managing student appointments with advisors and faculty.

Submit an IT Question

Submit a question online and receive a response within one business day.

Submit IT Feedback

Provide feedback regarding your experience using UNH IT resources.

Supplier/Provider Contact Form for USNH Procurement

Current and prospective Suppliers and Providers of services/goods to USNH institutions may use this form to ask a question or submit requested information to USNH Procurement.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

Syntrio

System and Database Administration (SADA) Work Request

This is a service request for routine work needed by the System and Database Administration teams.

System Outage

System Outage

System Speed

T

Teaching Evaluations

UNH has moved to all-online teaching evaluations, using the application Blue to gather valuable student feedback and support a positive learning experience.

TeamDynamix

TeamDynamix (TDx) is available to all USNH departments and is UNH's official project and portfolio management tool. TeamDynamix has also proven to be a valuable resource in helping many USNH departments meet their Enterprise Service Management needs.

Technology Selection and Purchase

The UNH Technology Selection and Purchase process helps connect your business needs with existing technology solutions, saving your valuable time and maximizing the resources of the University of New Hampshire. Initiate a request for a technology purchase, or for assistance in technology selection.

Technology Selection and Purchase Questions

For questions about the UNH Technology Selection and Purchase process.

To initiate a request for a technology purchase, or for assistance in technology selection, submit a request at: https://td.unh.edu/TDClient/Requests/ServiceDet...
For FAQs and an overview of the Technology Selection and Purchase process, visit our Knowledge Base at https://www.unh.edu/it/kb/category/technology-s... .

Tuition Benefit Questions

U

UNH Banner Student & Advancement

The Banner Student & Advancement Information System (SAS) is enterprise administrative software supporting the creation and maintenance of student and alumni related data.

UNH Banner Student & Advancement Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

UNH Data Access Request

All use of UNH data must be approved by the appropriate data steward including use of University data housed in one system or application by another system or application. The Data Access Request process facilitates requesting, approving, and tracking requests for access to data.

UNH Employee Data Report

UNH Grad School Marketing Request

UNH Grad School Technology Support Request

UNH Grad School Website Update Request

UNH Law Tech Support

Submit an IT question directly to UNH Law IT support staff.

UNH Law/Grad School Professional Email Alias

All UNH Law and Graduate students currently enrolled in a graduate level program are eligible to request an interim professional address.

UNH Mailing Label Report

UNH Manchester Tech Support

The UNH Manchester IT department provides multiple levels of IT support for all users on the Manchester campus.

UNH Phone Services

UNH Telecommunications operates and maintains the phone system for the University.

Update an EPAF Cheat Sheet

Update Other Banner Documentation

User Content Repository

The User Content Repository provides a content repository for files related to administrative offices’ mission critical business processes.

USNH HR Production TeamDynamix

USNH System Office EPAF Request

USNH System Office Position Request

USNH Time & Leave Reporting Support Requests

To report issues or request support regarding Time and Leave Reporting through the Kronos application.

V

Validation Data Updates

Video/Rich Media Equipment Rental

The Parker Media Lab provides all of the equipment needed to produce anything from the most basic audio and video tasks to advanced rich media projects.

Virtual Desktops

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

Virtual Private Network (VPN)

Virtual Private Networks allow authorized users to access secure university networks from non-secure networks.

Virtual Server Hosting

UNH IT offers VMware-based server hosting to the UNH Community as part of our efforts to improve our computing environment and encourage environmental responsibility through efficient and effective use of resources.

W

Web Conferencing

Zoom is an easy-to-use web conferencing and web classroom platform.

Web Consulting

Web Consulting is available for multiple facets of web development.

Web Hosting

Website Hosting is provided and managed for Web and Mobile development clients through partnerships with Academic Computing Services.

Web Information System for Employees (WISE)

The Web Information System for Employees (WISE) is a self-service web application showing everything that pertains to an employee's status.

Web Surveying

UNH has licensed the Qualtrics Survey Research Suite, a Web-based survey and data analysis service.

Web Updates & Data Management

The Web and Mobile Development team has annual Service Level Agreement (SLA) maintenance contracts to assist you with updating your website and managing your database.

Web Vulnerability Scanning

Leveraging the Acunetix Web Vulnerability Scanner (WVS), UNH Telecom allows application developers to request scans of their development sites before rolling into production to determine if any vulnerabilities exist.

Webcat

Banner Self Service (Webcat) is self-service, administrative software enabling users to view, and in some cases update, administrative data.

Webcat Lite (Mobile)

Ellucian Mobile (Webcat Lite) provides access to administrative information such as course schedules and grades.

WebI HR Reporting

WebIntelligence (WebI) Reporting

WebIntelligence (WebI) is an enterprise application supporting reporting and analysis of data from various systems.

WebROCK

Online and self-help services are available through WebROCK. WebROCK is available to all GSC students enrolled in credit-bearing coursework.

Website Development & Design

Web and Application Development and Design services include Drupal development, information architecture, and systems integration.

WebTime Entry (WTE) Questions

WebTimeEntry (WTE)

Where is...?

Wide Area Network

NetworkNH designs and operates regional internet and inter-campus long haul data networks.

Windows Configuration Management

Configuration Manager is a management tool that allows you to focus on your work rather than on keeping your computer up to date and virus free.

Wired Network

UNH provides wired Ethernet network access in for the Durham, Manchester, Concord, and USNH System office sites.

Wireless Network (WIFI)

The UNH-Secure wireless network provides the peace-of-mind security of a wired network with the mobility of wireless.

Y

Yubikey Distribution

In order to facilitate the use of SmartAuth, USNH’s multi-factor authentication solution, UNH allows the use of Yubikeys as an acceptable second factor. UNH IT can provide a Yubikey for use by UNH employees who are unable to use non-Yubikey options to log into SmartAuth.