Information Security Incident Management

UNH Information Security Services is available to assist in responding to and investigating events and incidents that may have information security implications.  Examples of Information Security Incidents:

  • Computer account(s) accessed by an unauthorized person
  • Compromise of credentials resulting from malware infection, phishing attack, or improper disclosure of password(s) to an unauthorized person
  • Device(s) infected with ransomware
  • Unintentional or intentional disclosure of protected University data to an unauthorized person or people
  • Unauthorized access to, alteration of, or activity within a University information system
  • Physical theft/breach (ex. broken doors to IT facilities, stolen computers, etc.)
  • Phishing attacks, denial of service attacks, or defaced websites
  • Computing policy violations, including illegal or prohibited uses

To report an information security incident:

  • Call the UNH IT Service Desk at 603-862-4242 and alert the support technician that you need to report an information security incident.
  • During the school year, calls are answered Monday - Thursday, 7:30 AM to 10:00 PM, Friday - 7:30 AM to 5:00 PM
  • During the summer, calls are answered Monday - Friday, 7:30 AM to 5:00 PM

If you need to report an incident outside of these hours, call UNH Police Dispatch at 603-862-1427 and inform the dispatcher that you need to report an information security incident and are requesting they alert the UNH Information Security Officer.