IT Service Management

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

• Incident Management
• Service Request Management
• Change Management
• Knowledge Management
• Problem Management

ITSM processes are supported by the following applications:

• TeamDynamix (ITSM)
• IT Service Catalog
• IT Change Calendar & Change Enablement  Service Page 
• Change Enablement CAB Website
• IT Knowledge Base
• Change Enablement (FAQ)