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By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

The Project Management Office provides various services to assist USNH departments in providing effective process, portfolio, and project management.

TeamDynamix (TDx) is available to all USNH departments and is UNH's official project and portfolio management tool. TeamDynamix has also proven to be a valuable resource in helping many USNH departments meet their Enterprise Service Management needs.