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Services include Advancement/Student/HR/Finance information services, Printing, Facility and Asset Management.

Services (20)

Banner Student Project Request

Work requests for the Banner Student application.

Business Relationship Management

Consulting services include researching existing UNH products, vendor review/selection and assistance developing a long term software support model. The BRM will assist with vendor due diligence review, financial assessment, requirements matching, security considerations and assessment of IT resource requirements from vendor review through implementation. The BRM can guide departments to leverage the most appropriate existing IT services and products available across UNH and USNH. Following the software implementation, the BRM will offer Service Management lifecycle consulting. The BRM can help define who will manage accounts, how will upgrades be implemented, end user communications, success metrics, total cost of ownership, security and vendor relationship management.

Customer Relationship Management

The Customer Relationship Management service (CRM) enables UNH to manage its interactions with current and future customers.

Data Visualization

Tableau is data visualization software that lets you easily connect to data and use it to create interactive, sharable dashboards.

Document Management

Request Document Management support.

Enterprise Application Hosting

Application hosting of various Enterprise Applications in support of the UNH Business, student and faculty community.

FAMIS

FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data.

FAMIS Project Request

FAMIS work request.

File Transfer Services

File Transfer Services (FTS) provides the transfer of enterprise production data to and from known vendors or USNH departments. Incoming data is processed into the Enterprise Systems and outgoing data is processed by vendors or administrative offices at USNH.

IT Service Management

IT Service Management (ITSM) is comprised of processes and tools that support consistent delivery of IT services to the USNH community.

Job Scheduling

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports ETS and administrative departments.

Microsoft Office 365 (O365) Licensing

Office 365 (O365) Professional Plus is a subscription program through Microsoft that allows you to install the latest version of its popular productivity suite, Microsoft Office, which includes Word, Excel, PowerPoint, and other programs, on a PC, Mac, tablet, or smartphone.

Process Improvement

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

SharePoint

Microsoft SharePoint is a web application that facilitates collaboration and information sharing between users.

TeamDynamix

TeamDynamix (TDx) is available to all USNH departments and is UNH's official project and portfolio management tool. TeamDynamix has also proven to be a valuable resource in helping many USNH departments meet their Enterprise Service Management needs.

User Content Repository

The User Content Repository provides a content repository for files related to administrative offices’ mission critical business processes.

Virtual Desktops

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

WebIntelligence (WebI) Reporting

WebIntelligence (WebI) is an enterprise application supporting reporting and analysis of data from various systems.

Windows Configuration Management

Configuration Manager is a management tool that allows you to focus on your work rather than on keeping your computer up to date and virus free.