Summary
This article links to instructions for how to clear Java cache for both Windows and Macs.
Content
Most USNH Enterprise applications use Java. If an Enterprise Application such as Banner or AppMan is not allowing you to log in, or is behaving strangely, clearing the Java cache through the Java Control Panel can help solve the problem.
See instructions below based on Operating System:
Windows
How to find Java Control Panel on Windows - https://www.java.com/en/download/help/win_controlpanel.xml
How to clear Java cache on Windows - https://www.java.com/en/download/help/plugin_cache.xml
Mac OS X
How to find Java Control Panel on Mac - https://www.java.com/en/download/help/mac_controlpanel.xml
How to clear Java cache on Mac - https://www.java.com/en/download/help/mac_java_cache.xml
Example problems that can be solved by clearing Java cache
AppMan -- If you receive an error about the Client.jnlp version being the wrong version, or a version mismatch, then you must go into the Java Control Panel utility and clear the Java cache.
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.