iClicker: Student Troubleshooting Guide

Summary

This article is a student troubleshooting guide to iClicker at UNH.

Content

Be sure to register your remote for each class using clickers through the link in your UNH course at mycourses.unh.edu.   Do Not register your device at iclicker.com.

My iClicker won’t turn on.

  • If the remote is new, be sure that the plastic tab has been removed from the battery case in the back. 
  • Be sure that the batteries are facing the correct way and are fully inserted.
  • If you think it is possible that your batteries may have no charge left in them (average battery life is 200 hours), try replacing the batteries. 

My iClicker won’t connect to the base.

  • You can only connect to the channel when an iClicker session is running.
  • Be sure that you’re using the correct frequency code.  The code for each classroom is displayed on the wall at the front of the room.
  • Enter the frequency code by pressing and holding the Orange button. Use the key pad to enter the code, a checkmark appears if it is the correct code.

I registered my clicker, but my grades are not showing up in Grades. 

  • Make sure you have enter your Clicker registration in myCourses. Do not register your Clicker device at the Clicker website.
  • Make certain that your clicker is not still set to "AA".  There are no classrooms on campus using this code, and your clicker being set to it means that you have never properly connected to the base.
  • If your clicker is on the correct frequency for your classroom, but you still cannot see your grades, your professor may need to sync their iClicker roster again.
  • If you registered your remote late or had to replace your clicker, the roster will need to be updated in order for you to begin receiving credit.  You will need to discuss this with your professor.

I am using the REEF app and my instructor can't see my responses.

  • Make sure to enter your FULL given Name and UNH user name in your REEF account profile.  You can always update your REEF profile by selecting the REEF account.  Do not use your nickname when setting up your REEF account.
  • If you make changes to your REEF account profile, notify your instructor so they can re-synch their Clicker roster.

I am using the REEF app and my points are not showing up in the myCourses grades area.

  • UNH user name in your REEF account profile.  You can always update your REEF profile by selecting the REEF account.  Do not use your nickname when setting up your REEF account.
  • If you make changes to your REEF account profile, notify your instructor so they can re-synch their Clicker roster.
  • Ask your instructor if they are uploading the polling sessions into the myCourses course.   

 

Need additional help?

If you need assistance with your iClicker device or REEF app, you can visit the ATSC support desk in the Dimond Library.

or

Fill out the iClicker webform with as much detail as possible.

Details

Article ID: 806
Created
Fri 7/19/19 5:37 PM
Modified
Tue 11/19/19 3:47 PM

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