Summary
This article contains frequently asked questions about BeyondTrust (formerly Bomgar).
Questions
Q1 - What is BeyondTrust (formerly Bomgar)?
Q2 - Who Uses BeyondTrust?
Q3 - How Do I Request Access to BeyondTrust?
Q4 - How Do I Access BeyondTrust?
Q5 - Who Can I Contact if I Have Problems Accessing BeyondTrust?
Q6 - How Do I Report a Bug in BeyondTrust?
Q7 - How Do I Request an Enhancement in BeyondTrust?
Answers
A1 - What is BeyondTrust (formerly Bomgar)?
- BeyondTrust is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use BeyondTrust when providing support, instruction, and troubleshooting to clients.
- Back to Questions
A2 - Who Uses BeyondTrust?
- The primary users of UNH BeyoundTrust are the ET&S Desktop Support and Help Desk teams. Other groups within ET&S may also use BeyondTrust.
- Back to Questions
A3 - How Do I Request Access to BeyondTrust?
A4 - How Do I Access BeyondTrust?
A5 - Who Can I Contact if I Have Problems Accessing BeyondTrust?
A6 - How Do I Report a Bug in BeyondTrust?
A7 - How Do I Request an Enhancement in BeyondTrust?
Further Readings
Client Support Service Request form
Remote Support
Accounts Management System
Need additional help?
If you have problems accessing BeyondTrust, visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.
To request an enhancement in BeyondTrust, complete the Client Support Service Request form.