FAQs for IT Service Changes: Technology Purchases, Computer Repairs, and SEED

FAQs for IT Service Changes

UNH is changing the way it sells, repairs, services computers for students, faculty, and staff. UNH opened the IT Depot, is transitioning computer and technology purchases to an online environment, and is working on a new Safe Electronic Equipment Disposal model for faculty and staff. Based on feedback, we have combined FAQs from previous communications into a master list and it will be updated on a regular basis.

Categories

Computer Procurement and Purchasing | Computer Repairs | Services and Support

Procurement and Purchasing

Will I still be able to purchase a computer through UNH?
UNH IT will provide guidance to faculty and staff for the purchase of standardized desktops, laptops, and tech supplies through an online e-procurement system called UShopNH, which will be launching in early 2019. In the meantime, UNH students, faculty, and staff can make personal purchases for Apple products through an online portal. Lenovo computers and other tech supplies will also be available through this portal in early January 2019.

What type of computers will UNH offer?

For Windows machines, USNH has awarded Connection, a Value-Added Reseller. UNH switched from Dell to Lenovo computers, and will still offer Apple computers and products at educational discounts.

What are the standard Lenovo models? Will they meet my needs?

UNH IT has partnered with groups across campus to form an Advisory Team to review the standard models to ensure they meet the majority of business needs at UNH. It is understood that there could be valid reasons and requirements where the standards will not meet specific needs. For example, in the areas of research and grants. Exception requests will be reviewed by UNH IT.

How do I request an exception?

After reviewing the standard models on the Connection portal you find none of them meet your needs (high compute or institutional category), click on the Exception Form on the front page. Exceptions are reviewed by UNH IT and the requestor will be contacted to discuss. Exception Form: https://td.unh.edu/TDClient/Requests/ServiceDet?ID=372

How will I get my new computer?

Computers will be ordered online and shipped directly to departments. Students and personal purchases will be delivered directly to address supplied by the customer.

Will the Employee Payroll Deduction Program still exist?
No. The last day for personal purchases using the payroll deduction program wasFriday, September 28 .

Will UNH IT still provide/sell licenses for software? (e.g., Office 365, Adobe Creative Cloud)
Yes. UNH IT will continue to oversee the distribution/sale of institutional software licenses. Details forthcoming.

Computer Repairs

Will UNH IT still offer onsite computer repairs?

UNH IT opened the IT Depot in the MUB. The UNH IT Depot is located in MUB 213A, across from Granite Square Station Mailing Center. The IT Depot is currently open Monday through Friday, 12:00 to 4:00 PM and will facilitate hardware repairs, provide basic computer diagnostics, assist with consulting on technology purchases, and provide some software services for a fee.

Computer warranty repairs will no longer be managed on-site. For faculty and staff, warranty repairs will be handled by Connection. To protect university data stored on devices sent out for repair, computers must be encrypted prior to going to Connection.

Click here for the UNH IT Depot Hardware and Software Support Grid

Will there still be a loaner laptop program?
UNH IT will continue to offer a limited number of loaner computers to those who purchased from the UNH Computer Store whose machines are under warranty on a first-come, first-served basis. UNH IT will also provide loaner computers to those who purchase through the new online system if their computer needs repairs and is under warranty.

How Should I prepare my computer for repair?

Save all of the files on your hard drive to Box prior to bringing it in for repair. This ensures all of your hard work is kept safe. For instructions on how to use Box at UNH, read this article.

Services and Support

Will the SAFEWARE service I purchased be honored?
Yes. UNH IT will provide guidance on how to use your SAFEWARE service and will be coordinated through the UNH IT Depot service, MUB 213A.

I purchased Out of Box for my computer. Will this be honored?

This service will be handled by the IT Depot located in the MUB room 213A.

What about SEED (Safe Equipment Electronic Disposal)? Is this program going away?
UNH IT has engaged with a new vendor, and details are forthcoming.

Will there still be a loaner laptop program?
UNH IT will continue to offer a limited number of loaner computers to those who purchased from the UNH Computer Store whose machines are under warranty on a first-come, first-served basis. UNH IT will also provide loaner computers to those who purchase through the new online system if their computer needs repairs and is under warranty.


Details

Article ID: 1818
Created
Fri 7/19/19 6:22 PM
Modified
Fri 7/19/19 6:41 PM