Box Sync Removal Instructions

Before installing Box Drive you MUST remove Box Sync fully

It is good practice to verify all files you have saved in your Box Sync folder are saving to Box in the Web application. Go to unh.box.com and verify your files are all there.

 Windows:

  1. Exit the Box Sync Application
    1. From lower right corner locate the Box Sync folder- right click and select Exit
  2. In Search Bar -- type Programs and Features (Win 7) or Uninstall a Program (Win 10) select Uninstall a Program
    1. Please note you cannot uninstall Box Sync from Apps & Features in Win 10
  3. Locate Box Sync -- uninstall.
  4. Delete the following folders:
    1. C:\Users\[username]\AppData\Local\Box Sync (Go to Step 5 if you do not see an AppData folder)
    2. C:\Users\[username]\Box Sync
  5. AppData folder is hidden by default-
    1. Unhide hidden folders Windows 7
      1. Go to Control Panel > Appearance and Personalization
      2. Select Folder Options, then View Tab
      3. Under Advanced Settings, select Show Hidden Files, Folders and Drives. Click Ok.
    2. Unhide hidden folders Windows 10
      1. Open Windows Explorer from File Menu bar select View
      2. Check off Hidden Items

Mac:

Note: If Box Sync is not fully removed it can result in loss of data, or Box Drive not working properly.

It is recommended for Mac users to reach out to their IT personnel if the below steps are concerning.

  1. Quit Box Sync from the menu in the task bar.
  2. For users on Mac OS X 10.10+, open System Preferences > Extensions. Click Finder in the left-hand panel and unselect Box Sync Finder Extension.
  3. Delete Box Sync from your Applications folder.
  4. Navigate to the Library folder in your user profile
    • Note: The library folder is hidden by default. Follow the steps below to locate the Library folder:
      • Click on Go in the upper left hand toolbar
      • Hold the Alt/Option key on your keyboard and select the Library folder
  5. In the Library folder, delete the items below:
    • Macintosh HD/Users/[username]/Library/Logs/Box/Box Sync/
    • Macintosh HD/Users/[username]/Library/Application Support/Box/Box Sync/
  6. Navigate to your Macintosh HD library
    • Click the magnifying glass in your upper right corner of the screen
    • In the Spotlight Search, type Macintosh HD
    • Select Macintosh HD
    • In the Finder window, select the Library folder
  7. Delete these items in the Macintosh HD Library
    • HD/Library/PrivilegedHelperTools/com.box.sync.bootstrapper
    • Macintosh HD/Library/PrivilegedHelperTools/com.box.sync.iconhelper
  8. Delete the Box Sync password items in Keychain. Open Keychain Access from Applications > Utilities. Click on login under Keychains in the top left. Then click on Passwords under Category. Find the Box Sync items and select Delete "Box Sync" in the right-click menu.

 

Details

Article ID: 1468
Created
Fri 7/19/19 6:07 PM
Modified
Mon 9/9/19 4:14 PM