Issue:
I get an error message when I try to access the WebI login screen from the Gateway page or when I use a pre-saved bookmark OR I can see the WebI login page, but when I enter my userid and password, I get an error.
Resolution:
Most Login issues are resolved by (1) ensuring that your Authentication at the bottom of the login screen is set properly, and (2) following the Quick Start Steps. To learn more about setting authentication, if this is the first time you are using WebI, or you have an new computer or are using a new browser, please walk through these Quick Start Steps.
If you are still unable to log in or you cannot get to the login screen, there might be a different issue occurring. Here are common issues.
- If you are trying to work in the evening and you get a message indicating you are locked out, WebI production might be running. Production runs after 7 PM on Sunday through Thursday. If you encounter a lock-out message at those times, please try again in the morning.
- If you get an "HTTP 500" error with javax.servlet message, this means that your browser needs to be cleaned out. You can try another browser (IE, Firefox, Chrome, or Edge) or you can clean your browser. Instructions for cleaning your browser are at the end of this article.
- If you've tried all of these steps and still cannot get to the WebI Login screen, or you cannot log in to the WebI application, please contact the Center for DATA WebI team at: https://td.usnh.edu/TDClient/Requests/ServiceDet?ID=142, or by calling the IT Service Desk at 862-4242.
Instructions for Cleaning Out Your Browser
Internet Explorer (IE)
- Click on the "Tools" icon (upper right-hand corner cog-wheel)
- Under "Compatibility view settings", type unh.edu and click add and close.
- Click on the "Tools" icon again
- Select "Internet options"
- On the general tab,
- Check the box for "delete history on exit"
- Click "Delete"
- In the dialog box, leave the settings unchanged, with "Preserve Favorites website data" unchecked.
- Click "Delete"
- Click "Apply" and "Okay"
- Close your browser and reopen it.
- You should now be able to access WebI.
Firefox
- In the upper right-hand corner, click the paper icon and select options.
- Click "Privacy and Security"
- Under "Cached Web Content", click "Clear Now"
- Under "Site Data", click "Clear All Data" and then "Clear Now" when prompted.
- Close your browser and reopen it.
- You should now be able to access WebI.
Chrome
- In the upper right-hand corner, click the set of stacked dots and select options.
- Select "More Tools", "Clear Browser History"
- Click "Clear Data"
- Close your browser and reopen it.
- You should now be able to access WebI.
Edge
- In the upper right-hand corner, click the ellipses and select "Settings".
- On the left side of the screen, select "Privacy, search, and services".
- Under Clear Browser data, click "Choose What to Clear"
- Click "Clear".
- Optional -- Turn on "always clear this when I close the browser"
- Close your browser and reopen it.
- You should now be able to access WebI.
*Need help?*
If you need help, please contact the Center for DATA WebI team at https://td.usnh.edu/TDClient/Requests/ServiceDet?ID=142, or by calling the IT Service Desk at 862-4242.