Canvas Support and Technical Help For Instructors

Summary

This article describes how faculty can obtain solutions for functionality and technical issues involving Canvas.

Content

Where to find Help:

1. Online Support a comprehensive list of support options is found under the Help icon in the lower left of the Canvas menu. These are specific to each institution.

From the "Help" link in Canvas the following options are provided:

  • USNH Faculty User Guide: This links to a faculty user guide webpage that provides a list of the frequently asked questions about getting started using Canvas, as well as, managing your course throughout the semester.

  •  USNH IT Knowledge Base: This links to USNH help documentation specific to Canvas, as well as, support documentation from other academic departments. See the Canvas category Here

  • Search the Canvas Guides: This links to Canvas created guides which include step by step instructions and videos on how to use the system. These guides are very thorough and easy to search and it is always recommended you look here before contacting support.  Canvas Guides

  • Chat with Canvas Support: The chat function is available 24/7 and allows for real-time assistance with Canvas questions or issues. This is the recommended method to request assistance on how to do something within Canvas.

  • USNH Canvas Training Sessions: This opens to the Teaching and Learning Technologies Training calendar to view current sessions or drop-in sessions or you can request specific training or 1:1 support sessions.   

  • Canvas Support Hotline: Phone support (833) 665-7258 is available 24/7 and allows for real-time assistance with Canvas questions or issues. This option is available for Select Institutions

  • Report a Problem: This links to a web form where you can submit a question or issue to the Canvas service desk. These submissions are monitored 24 hours a day 7 days a week and you will typically have a response within 2 hours.  Faculty and staff can also use the Canvas web form to request assistance.

2. Phone Support is available by calling a USNH IT Service Desk. See a full List of USNH Service Desks
 

3. In Person Support at UNH Durham is available for faculty and staff at the Academic Technology Service Center (ATSC) on the main floor of Dimond Library.  For details on location and hours visit their web page:  ATSC
 

 
 

Need additional help?

Please use this link to the USNH Help Desk team to locate your local campus contact information.  Use the “Submit a Question” for your campus to enter an online support request. 

Details

Article ID: 846
Created
Fri 7/19/19 5:39 PM
Modified
Tue 11/23/21 2:07 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)