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  5. Audiovisual Services Frequently Asked Questions (FAQ)

Audiovisual Services Frequently Asked Questions (FAQ)

Audiovisual Services Frequently Asked Questions (FAQ)

The links below will direct you to the appropriate knowledge base article or external page

Need immediate classroom AV assistance?:

Audiovisual Customer Service Hotline and Classroom Training Documentation

Assistance for UNH Durham Classrooms Call: 603-862-2467 or 2-2467 from a campus phone line

Information and training documents for your classroom AV system

General AV and Classroom Technology:

  • All installed Mac and Windows computers in AV SuperTEC classrooms require you to log in with a UNH username and password.
  • Faculty, staff and students with UNH credentials may log in by entering their UNH ID and password.
Guest Log-ins

There are four possible solutions for a presenter who does not have a UNH account, but needs to login to a SuperTEC computer:

  • If the presenter will need repeated access, then they should request an account using the IT Accounts Management system (accounts.unh.edu) or call the IT Service Desk at 862-4242 for further assistance.
    • If the presenter is an employee, they should login to the IT Accounts Management system and submit a request for an account.
    • If the presenter is not a UNH employee, they will need to be sponsored for an account by a UNH Faculty/Staff member.
    • The presenter can connect a laptop to the SuperTEC classroom systems and use that to project the desired content.
    • If a UNH faculty or staff member is sponsoring the presenter and is present, then they may choose to log onto the computer using their own account and remain on-site to monitor how the computer is being used.
    • They may contact Audiovisual Services for assistance, and a technician can come to the classroom to log onto the computer.

Using a laptop or portable device:

Microphones and audio-only system usage:

 

Details

Article ID: 857
Created
Fri 7/19/19 5:39 PM
Modified
Wed 7/14/21 10:29 AM