Canvas Support and Technical Help For Instructors

Summary

This article describes how faculty can obtain solutions for functionality and technical issues involving Canvas.

Content

Where to find Help:

1. Online Support is available through the ‘Help’ link in the bottom left corner of Canvas, as well as, through UNH IT Support web forms. 

From the "Help" link in Canvas the following options are provided:
  • User Faculty User Guide: This links to a faculty user guide webpage that provides a list of the frequently asked questions about getting started using Canvas, as well as, managing your course throughout the semester.
  • UNH IT Knowledge Base:  This links to UNH help documentation specific to Canvas, as well as, support documentation from other academic departments.
  • Search the Canvas Guides: This links to the guides (community.canvaslms.com/community/answers/guides) provided by Canvas which include step by step instructions and videos on how to use the system. These guides are very thorough and easy to search and it is always recommended you look here before contacting support.
  • Chat with Canvas Support: The chat function is available 24/7 and allows for real-time assistance with Canvas questions or issues. This is the recommended method to request assistance on how to do something within Canvas.
  • UNH Canvas Training Sessions: This opens to the Teaching and Learning Technologies Training calendar to view current sessions or drop-in sessions or you can request specific training or 1:1 support sessions.   
  • Canvas Support Hotline: Phone support (833) 665-7258 is available 24/7 and allows for real-time assistance with Canvas questions or issues. 
  • Report a Problem: This links to a web form where you can submit a question or issue to the Canvas service desk. These submissions are monitored 24 hours a day 7 days a week and you will typically have a response within 2 hours.
 Faculty and staff can also use the Canvas web form at  https://td.unh.edu/TDClient/Requests/ServiceDet?ID=192  to request assistance.
 
2. Phone Support is available by calling the UNH IT Service Desk at 603-862-4242.  After hours support calls will be routed to Canvas support staff.
 
3. In Person Support is available for faculty and staff on the Durham campus at the ATSC on the main floor of Dimond Library.  For details on location and hours visit their web page at: https://www.unh.edu/it/at-support-center-atsc
 
 

Need additional help?

Please fill out this Canvas webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.

Details

Article ID: 846
Created
Fri 7/19/19 5:39 PM
Modified
Fri 10/9/20 9:22 AM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)