Frequently Asked Questions: Meeting Technology Needs for Working Remotely

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Frequently Asked Questions: Meeting Technology Needs for Working Remotely

This FAQ addresses questions employees may have about technology resources, services, and equipment to enable the PSU workforce to work remotely. This page will be updated with additional information as needed.

Are there IT requirements I must follow while working remotely?

Yes. Most requirements are common sense, but here are some of the parameters:

  • Use university-issued equipment when possible (e.g., university laptops)
  • The equipment must meet the following minimum PSU information security requirements:
    • Anti-malware software installed/operational/updated
    • Operating system patches applied
    • Host-based firewall installed and enabled
    • Screen lock requiring password or PIN
  • Don't share PSU equipment (e.g., with other family members) and protect from theft, damage, and misuse
  • Protect all PSU information and printed material from unauthorized access
  • Store all university information on university servers, OneDrive, or devices, not on public cloud services (e.g., Google Drive, DropBox)
  • Do not use public machines or public networks to conduct PSU business
  • Report any information security incidents, including compromises of devices or unauthorized access to PSU information sources, immediately to the Help Desk (603)-535-2929 or email helpdesk@plymouth.edu

Can I take my PSU-issued computer or other devices home with me?

PSU employees can take their equipment home with supervisor approval. Equipment includes laptops, tablets, desktops, monitors, etc. It is the supervisor's responsibility to track institutional assets that are removed from campus and ensure all assets are returned when remote work is no longer necessary. We ask that supervisors collect detailed inventory information about those university resources for departmental records. See the attached document to this article for assistance with tracking this equipment.

Can I use my personally-owned computing devices to conduct PSU work while working from home or another location?

Using a PSU-owned device that has been configured to meet PSU's security requirements is always the best alternative. If that option is not possible, PSU employees can use personal devices to conduct PSU business as long as the device meets the minimum information security requirements listed above.

What if I don't have Internet access at home?

There are options to get Internet service from the following vendors if you are eligible.

  • Comcast Internet Essentials: 60 days of free Internet to low-income families
  • Charter Communications will offer free Spectrum broadband and WiFI access for 60 days to households with college students who do not already have a Spectrum broadband subscription at any service level up to
    • To enroll call 1-8944-488-8395. Installation fees will be waived for new student households.
  • Xfinity WiFi hotspots across the country will be available to anyone who needs them for free. For a map of Xfinity WiFi hotspots, visit online here.
  • If you have a cell phone plan that includes Internet data services, it is usually possible to set up the phone to be a personal hotspot. Once the hotspot is set up, it can be used from a laptop or other device. Check with your cell phone provider for more information.

How do I get technical assistance?

There are a variety of ways to get technical support including 24/7 support for Moodle and Zoom:

  • Send us an email for support at helpdesk@plymouth.edu and please include a telephone number where you can be reached so that we can call you back.
  • Call the PSU Help Desk at (603) 535-2929, Monday -- Thursday, 8:00 a.m. to 8:00 p.m. Friday 8:00 a.m. - 5:00 p.m. Saturday and Sunday 12:00 p.m. - 5:00 p.m.
  • Visit https://support.plymouth.edu and type in your question or search tools.

Is there an equipment loaner pool available to borrow a laptop or another device?

PSU has a limited number of laptops, cameras, and other equipment that can be used for employees who don't have a PSU-issued device or whose PSU-issued device is in need of repair. Submit your request through helpdesk@plymouth.edu if the equipment is available for a loan, you will need to come to Lamson Library, Main Floor for pick up.

What is VPN and what resources require me to use it when I work remotely?

The VPN (Virtual Private Network) enables you to create a secure connection from your computer to PSU. We use Pulse Secure at PSU to provide the VPN. Follow How to Install and Connect to the Pulse Secure VPN Client to download the VPN to your computer.

Resources that require VPN: BANNER systems (HR, Finance), WISE for timesheet approval access, Webi, Xtender, APE

How do I get any software I need on my personal device to work remotely?

Get information on downloading Microsoft Office suite for Windows or the Microsoft Office suite for Mac. You can find and download applications under My Software.

What collaboration tools are available for use?

We support Microsoft Teams and Zoom for collaboration. Follow the links below for information on how to access these tools.

What is Microsoft Teams?

Getting Started with Zoom for PSU Faculty, Staff, and Students

24x7 technical support is available for Zoom:

How do I forward my PSU phone to another phone number?

Instructions for forwarding PSU phones to other numbers are available at https://td.unh.edu/TDClient/63/plymouth/KB/ArticleDet?ID=3112&SIDs=2985

How do I send my work voicemail to email?

Instructions for sending your PSU voicemail messages to your email are available at https://td.unh.edu/TDClient/63/plymouth/KB/ArticleDet?ID=3019&SIDs=1711

Details

Article ID: 3111
Created
Fri 10/2/20 5:24 PM
Modified
Tue 12/1/20 4:33 PM
Applicable Institution(s):
Plymouth State University (PSU)