Summary
This article walks through how to set up your Avaya voicemail system and other topics; it includes retrieving messages, changing your password, re-recording your name, and checking messages for a mailbox different from your own.
How-to
Task: To Set up your Voicemail
Important: When you first log in to set up your voicemail make sure you complete all the prompts, otherwise you will need to start over on the next login.
Instructions
Step 1 - Call into voicemail
- From your Campus Phone (or EC-500-connected cell phone): by dialing either 52700 or 88877.
- If you hear the name of another user, press * then # and follow the prompts, otherwise simply press #.
- From off campus or cell phone: by dialing either 603-535-2700 or 603-358-8877.
- When prompted, enter the 5-digit campus phone extension number for the voicemail box you want to set up (yours or different one)
Step 2 - Enter the temporary password provided by your administrator, followed by the # sign.
Step 3 - Create a new password using 6 or more digits.
Step 4 - Press # and continue through the prompts
Outcome
You should be able to successfully setup your voicemail.
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Task: To Access/Log into your Voicemail
Instructions
Step 1 - Call into voicemail
- From your Campus Phone (or EC-500-connected cell phone): by dialing either 52700 or 88877.
- If you hear the name of another user, press * then # and follow the prompts, otherwise simply press #.
- From off campus or cell phone: by dialing either 603-535-2700 or 603-358-8877.
- When prompted, enter the 5-digit extension number for your voicemail.
Step 2 - Enter your voicemail password
Outcome
You should be able to successfully access your voicemail.
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Task: To Retrieve Messages That Others Have Left for You
Instructions
Step 1 - Log into your USNH Voicemail
Step 2 - Press 1 to listen to your messages,
Step 3 - Press 1 again to retrieve unread messages
Step 4 - After listening to a message your options are to:
- press 7 to delete
- press 9 to save
- press 6 to send a copy
- select nothing to keep the message, marked as read, in your voicemail Inbox
Outcome
You should be able to retrieve messages that others have left for you.
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Task: To Change Your Password
Instructions
Step 1 - Log into your USNH Voicemail
Step 2 - Press 4 (Personal Options) at the main menu
Step 3 - Press 9 (Change your Password)
Step 4 - Enter your new password and press #
Outcome
You should be able to change your voicemail password.
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Task: To Re-record Your Voiced-In Name
Instructions
Step 1 - Log into your USNH Voicemail
Step 2 - Press 4 (Personal Options) at the main menu
Step 3 - Press 1 for (Record Greetings)
Step 4 - Press 6 (Change Recorded Name)
Step 5 - Record your name and press #
Outcome
You should be able to re-record your voice-in name.
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Task: To Check Messages for a Different Mailbox
These instructions apply whenever you are trying to check messages for a voicemail box that has a different phone extension than the campus phone you are using. For example, if you are trying to check your personal voicemail from some campus phone other than your own. Or if you are trying to check the voicemail messages for a group mailbox, that has a different phone number, by using your own phone.
Instructions
Step 1 - Call into voicemail from a campus phone (or EC-500-connected cell phone): by dialing either 52700 or 88877.
Step 2 - Press * then # to access a different voicemail box
Step 3 - Enter the 5-digit extension for the desired voicemail
Step 4 - Enter the password for the target voicemail box
Outcome
You should be able to check your messages for a mailbox different from your own.
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Further Readings
USNH Avaya Voicemail System - Knowledge Base articles
Avaya Voicemail Quick Reference Card (PDF)
Avaya Voicemail Flow Chart
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.