Canvas: Safari known issue with displaying images

Summary

This article discusses the known issue of Safari not displaying images in a Canvas course and in particular a quiz.

Content

There is a known issue with how Safari displays images within a Canvas course and in particular in a quiz.  This can be an issue for students using Safari while taking a Canvas quiz.

Safari see videos as 3rd party and is blocking them by default. There is an option in Safari under Privacy settings to "Prevent cross-site tracking" that can be disabled but it doesn’t consistently fix the issue. The recommend fix is to use a different browser. Chrome and Firefox are the two top recommend browsers.

Instructure (Canvas) is showing it as a bug that needs to be fixed.  There is currently no timeline; however, there is a note in the supported browsers article https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Canvas/ta-p/66 as a disclaimer. In this case, the last line “use another browser” applies.

If images are not showing up when using browsers other than Safari, the recommendation is to clear the browser cache.

Students using mobile devices to take a quiz should check to see how images display on their device before starting the quiz.  

 

Need additional help?

Please fill out this Canvas webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.

Details

Article ID: 2442
Created
Wed 9/30/20 11:19 AM
Modified
Fri 10/9/20 9:06 AM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)