Teams: Clearing Cache

Summary:

Sometimes it becomes necessary to purge the contents of cache in order for the application to function properly.  This article will walk you through that process

Content:

Windows Teams Cache

To clear your Microsoft Teams cache, you will need to delete files from within the Teams app data folder.

1. Quit Teams.

2. Press the Windows Key + R, and in the pop-up window, type "%appdata%" and press Enter. Then, Navigate to Microsoft > Teams. Once in the directory, you will need to delete all the files and folders within the following folders:
 

  • Application Cache
  • Blob_storage
  • Cache
  • Databases
  • GPUCache
  • IndexedDB
  • Local Storage
  • tmp

 

Once this step is complete, restart your computer and your Microsoft Teams chat cache will have cleared successfully.

Mac

1. Quit Microsoft Teams.

2. Delete files in following folders.

  • “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”
  • “~/Library/Application Support/Microsoft/Teams/blob_storage”
  • “~/Library/Application Support/Microsoft/Teams/Cache”
  • “~/Library/Application Support/Microsoft/Teams/databases”
  • “~/Library/Application Support/Microsoft/Teams/GPUCache”
  • “~/Library/Application Support/Microsoft/Teams/IndexedDB”
  • “~/Library/Application Support/Microsoft/Teams/Local Storage”
  • “~/Library/Application Support/Microsoft/Teams/tmp”

3. Restart Microsoft Teams.

Need Additional Help?

Please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.

Details

Article ID: 2197
Created
Tue 3/24/20 10:05 AM
Modified
Wed 6/16/21 10:39 AM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
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