Articles (34)

Pinned Article Salesforce Marketing Cloud: Directed Communication Overview

Welcome to the information page for the Salesforce Marketing Cloud Directed Communication System. Salesforce Marketing Cloud is the replacement for the legacy, Blackboard Directed Communication System.

Directed Communication is available to UNH users to send official communications to internal constituents via email.

Pinned Article Salesforce Marketing Cloud: Initial log-in to Salesforce Marketing Cloud Email Communication

This article will outline the process of logging into the Salesforce Marketing Cloud (SFMC) email communication application for the first time and changing your password.

Pinned Article Salesforce Marketing Cloud: Approval Teams

All emails sent through the Salesforce Marketing Cloud require approval prior to being sent. This article describes the available approval teams, when they are used, and who the approvers are for that team.

Pinned Article Salesforce Marketing Cloud: Basic Navigation

This article will cover basic navigation of the Salesforce Marketing Cloud (SFMC) application once a user is logged in. It will also define a number of icons commonly used.

Salesforce Marketing Cloud - Reusing Approved Content

This article will cover the process of re-using approved content for future emails. Once email content has been approved that content is saved and retained within the Salesforce Marketing Cloud (SFMC).

Salesforce Marketing Cloud - User Defined Fields within Email Content

This Article will cover the use of User Defined information within email content imported from an ad-hoc list. See: SFMC - Uploading Ad-hoc list with User Defined Fields

Salesforce Marketing Cloud: Folder Management

This article will discuss the steps to create folders to help keep content organized and easy to locate.

Salesforce Marketing Cloud: Accessing a Newly uploaded Ad-Hoc List

This article will discuss how users will access and use an Ad-hoc lists that were created and uploaded into the Salesforce Marking Cloud (SFMC)

Salesforce Marketing Cloud: Ad-Hoc List Formatting

This article will discuss the required elements for updating each of the different lists types within Salesforce Marketing Cloud (SFMC) Ad-Hoc list upload module.

Salesforce Marketing Cloud: Attaching Documents to an Email

This article will walk the user through the process of attaching a document as needed to an email within Salesforce Marketing Cloud (SFMC). In some cases its necessary to be able to attach an external document to an outgoing email.

Salesforce Marketing Cloud: Business Unit Specific Content Templates

This article will discuss how to request an email template specific to your College or Business Unit.

Salesforce Marketing Cloud: Cancelling a Scheduled Send

This article will discuss the method to use in order to cancel a send once it has been scheduled. Once an email has been scheduled to send for a future date and time the user has the ability to cancel that scheduled send with a few simple steps.

Salesforce Marketing Cloud: Changing Business Units

This article will discuss changing business units within Salesforce Marketing Cloud (SFMC) for users that have access multiple Business Units (BU) or Departments.

Salesforce Marketing Cloud: Content Layout

This article will discuss how to select a layout to use with content. Salesforce Marketing Cloud (SFMC) allows users to configure email layouts to contain multiple sections, if needed. This allows users to best structure their content and message.

Salesforce Marketing Cloud: Editing Approved Content (Withdraw)

This article covers the process of editing email content that has been previously Approved.

Salesforce Marketing Cloud: Navigating SFMC from an Email Link

This article will discuss accessing an email using a link from an email alert that was generated by SFMC.

Salesforce Marketing Cloud: Personalization of Email Content

This article will cover the process of adding personalization fields into email content so emails contain recipients First and/or Last names, email addresses

Salesforce Marketing Cloud: Previewing Shared Data Extensions

This article will discuss how to preview the names contained in existing lists within Salesforce Marketing Cloud (SFMC).

Salesforce Marketing Cloud: Selecting the Correct Audience List

This article will discuss tips and tricks to ensure the user is selecting the correct Shared Data Extension (Audience) when sending an email.

Salesforce Marketing Cloud: Sending an Email

This article will cover the aspect of sending an email to a selected group of recipients in Salesforce Marketing Cloud (SFMC) once approved.

Salesforce Marketing Cloud: Shared Data Extension Modified Dates

This article will define the Modified Date that shows on Shared Data Extensions

Salesforce Marketing Cloud: Tracking and Analytics of Sent Emails

Salesforce Marketing Cloud (SFMC) allows users to see information specific to emails that have been sent using the system. Some of the information includes the number of emails sent, how many were opened, how many unique opens, who did not open the email, Did any emails bounce, did users click on links in the email, which links were clicked. This article will walk users through accessing this information.

Salesforce Marketing Cloud: Uploading a New Ad-Hoc List

This article will walk users through the process of taking a list they have generated from another system and uploading it to Salesforce Marketing Cloud (SFMC).

Salesforce Marketing Cloud: Uploading Ad-hoc list with User Defined Fields

This article will discuss uploading an Ad-Hoc list that contains User Defined fields. Once uploaded to the Salesforce Marketing Cloud (SFMC) the user will have the ability to embed fields that would allow the system to insert information contained within the ad-hoc list. This could include but not limited to, Class Names, Dollar Figures, Locations and/or Events.

Salesforce Marketing Cloud: Approving Email Content

This article covers the process for approving email content. In the Salesforce Marketing Cloud (SFMC) approvers are only approving the content and not the audience the content will be sent to.

Salesforce Marketing Cloud: Calendar

This article will discuss the functionality and attributes of the Salesforce Marketing Cloud (SFMC) calendar and information contained within.

Salesforce Marketing Cloud: Recipient Receives Duplicate Emails from System

This article explains why a recipient may receive duplicate emails from Salesforce Marketing (Directed Communication).

Salesforce Marketing Cloud: Sharing Content with Other Business Units

This article will outline how to share email content with other business units on campus once it has been created and approved.

Salesforce Marketing Cloud: Submitting Email Content for Approval

This article will walk the user through the process of submitting email content for approval. All Directed Communication content must be approved before it can be sent.

Salesforce Marketing Cloud: Testing Email Content

This article will walk the user through the process of testing content within their email to ensure the recipient will see what was intended.

Salesforce Marketing Cloud: Uploading New Images for Content

This article will cover the process of uploading new images to be used in email content. Many Business Units and Departments have specific images they like to use in email, this will allow each of those to upload and use their own content.

Salesforce Marketing Cloud: WYSIWYG Editor

This article will cover the functionality of the WYSIWYG (Rich-Text Formatting) tool bar and icons while creating an email from within the Content

Salesforce Marketing: Creating a new Email from a Template

This article outlines the process of creating an email within the Salesforce Marketing Cloud (SFMC) interface. We will discuss the creation, formatting, content, subject and preview of an email created from a template.

Salesforce Markting Cloud: Image Size

This article explains why images in email content may not scale to fit when viewing on different platforms.