Services A-Z (58)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account and Password Help

Help with your accounts, passwords, and multi-factor authentication.

Antivirus

Antivirus software helps keep your workstation or server healthy and safe to use. Protect your data and your accounts from intrusion and yourself from frustration by using the latest antivirus programs available.

B

Banner Finance

Banner Finance is an administrative application that supports the financial reporting needs of USNH.

Banner Finance Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR Workflow

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner HR/Payroll

Administrative application software that supports all aspects of hiring, compensation, benefits, and position budgeting for all USNH employees.

C

Canvas at Keene

Canvas is Keene State’s learning management system, used by students and faculty to access course materials and check their progress in their course.

Cloud Storage & Filesharing

Cloud Storage & Filesharing services enable you to store, collaborate, and share information; it can be accessed through your computer, phone or tablet. You can upload content, organize files, share links to files, manage file and folder permissions as well as collaborate with colleagues both inside and outside the University System anytime, anywhere, from any device.

Colleague at Keene State

Student Information Systems (SIS) are enterprise administrative software which supports the creation and maintenance of student-related data. Keene State College uses Colleague.

Computer Lab Management

Enterprise Technology & Services provides support, management, and services for computers in classroom and departmental lab spaces.

Constituent Relationship Management

The Constituent Relationship Management service (CRM) enables our business to administer its interactions with current and future constituents. At our institutions, the CRM vision is to create efficient and effective business processes across all business units so that a singular view of a constituent is possible.

Cybersecurity Services

The Cybersecurity Operations team provides leadership in establishing technology, policies, standards and practices to enhance information security for USNH.

D

Data Center Hosting

The Data Center offers a fully alarmed, generator-backed, and secure hosting service for servers, storage systems and other hardware that require either high availability and/or security.

Data Visualization (Tableau)

Tableau data visualization software helps you connect to data and use it to create interactive, sharable dashboards.

Data, Analytics, and Reporting

The Center for Data, Analytics, and Technology Alliance (DATA) coordinates the intake of data projects and requests for information, and supports services and solutions to enable data-driven decision making by providing reporting, data visualization and discovery tools, predictive analytics, and analysis and research.

Document Management

Document management solutions enable the campuses to be less reliant on paper, and help streamline business processes.

E

Email

Email is a collaboration and messaging application. Users can access email using MS Outlook on their computer, mobile device, or via the web using O365.

Enterprise Application Hosting

Application hosting of various Enterprise Applications in support of the USNH business, student, and faculty community.

G

Get Technology Help

Enterprise Technology & Services is committed to helping the students, faculty, staff, parents, and guests of Granite State College, Keene State College, Plymouth State University, the University of New Hampshire, and the USNH System Office.

Find out how to get technology help from ET&S.

I

InCommon SSL Website Certificates

In partnership with InCommon, Enterprise Technology & Services offers unlimited security certificates at no cost to websites affiliated with UNH, USNH, UNH Manchester, Granite State College, UNH Law, Keene State College, and Plymouth State University.

Instructional Continuity

There are many technology resources available to provide instructional continuity for your classes when moving from face to face to online modality for a period of time. Access resources, training, support, and request consultations.

Instructional Design

Instructional design services are available to all faculty to enhance the quality of their teaching and support the effective use of instructional technology in their courses.

J

Job Scheduling

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports Enterprise Technology & Services (ET&S) and administrative departments.

K

KSC Adobe Creative Cloud License

Creative Cloud is a great place to start any creative project. Licenses for this software are only available to faculty/staff. Students have access to this software through labs where it is installed.

Complete this form to request a Creative Cloud license. Once the form is submitted, you will get an email from Adobe with details on how to claim your license.

KSC Colleague Viewer Access Request

Colleague Information System Accounts are issued to KSC employees upon request. The account is to be used only by the staff, faculty, or student worker to whom the account is assigned, and only to perform administrative or advising duties as related to the employee’s position at KSC.

KSC Computer Equipment & Phone Moves

Changing offices may require that computer systems, peripherals and telephone jacks/numbers be relocated or activated.

KSC Loaners & Equipment Requests

Media equipment is available for circulation and may be used without charge by the faculty, staff and students of Keene State College for academic purposes. 

The Help Desk at Keene State has a small inventory of computers available on a temporary basis for faculty and staff to be used for emergencies or special requests.

KSC Network Services

Use this form to request activation of an existing network jack or installation of a new network jack.

KSC Phone Services

Use this form to report an issue with a Blue Light phone or make a phone jack request.

KSC Remote Access Request

The KSC Remote Access/VPN solution was developed to protect KSC data within the KSC network. It enables authorized users secure/encrypted access to the KSC network and to KSC IT resources. It is implemented using the Pulse Secure client software for both PC and Mac OSX users.

KSC Sponsored Account

The KSC Sponsored Account request process is intended for use by KSC faculty and staff who are sponsoring a guest who need access to campus network resources for a short period of time.

KSC Student Q Drive Access

Request access for a Keene State College (KSC) student worker whose job responsibility requires access to information located on the Q drive &/or for them to login with a unique profile to a faculty/staff workstation. The student will not be able to access faculty/staff documents or email and will not be able to install any software.

KSC Virtual Private Network (VPN)

The KSC Remote Access/VPN solution was developed to protect KSC data within the KSC network. It enables authorized users secure/encrypted access to the KSC network and to KSC IT resources. It is implemented using the Pulse Secure client software for both PC and Mac OSX users.

L

Learning Space Systems & Design Consultation

Our professional staff will work with you to plan and design an effective audiovisual system for your facility.

Learning Space Technology Support

Report a problem or ask a question regarding technology in a classroom or learning space.

Lecture Capture

Lecture capture is an umbrella term describing any technology that lets instructors digitally record their lectures (using audio and/or video, screen capture, or PowerPoint slides) and make those recordings available to students.

Local File Storage

Enterprise Technology & Services provides file sharing and storage for individuals and workgroups, using desktops and all major mobile computing platforms.

M

Microsoft Office 365 (O365)

Microsoft Office 365 (O365) is a subscription program through Microsoft that allows you to install the latest version of its popular productivity suite, Microsoft Office, which includes Word, Excel, PowerPoint, and other programs, on a PC, Mac, tablet, or smartphone.

MyKSC Portal

MyKSC is the official KSC student Web portal. It’s the place where students have access to a link for their Office 365 e-mail accounts, campus announcements, register for courses, pay tuition, access class transcripts and grades, and review class schedules. Any KSC affliated Department or student organization/club may post an announcements for students using this form.

N

NetworkNH Wide Area Network

NetworkNH operates and manages Internet services for the University System of New Hampshire and several other non-profits throughout the state.

New Employee Set-Up (Keene State/KSC)

For new Keene State College employee user accounts and access to the network and campus network drives.

P

Portable Equipment Loan

Learning Space Technologies has a large catalog of portable audiovisual equipment for your course or course requirement.

Process Improvement

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

Project Management Consultation

The Project Management Office provides various services to assist USNH departments in providing effective process, portfolio, and project management.

Public Printing

Find out more about public printing on the USNH campuses.

R

Research Data Services

Research Data Management refers to the organization, description, security, and storage of data created and used during the lifetime of a research project; and how that data will be preserved and responsibly shared after the project is completed.

S

Security Assessment Review

Technology Vendors who may be contracted to provide IT services to The University System of New Hampshire or USNH institutions must demonstrate compliance with applicable USNH policies and/or regulatory standards by completing a Security Assessment Review.

Special Event Support

Learning Space Technologies provides audiovisual production for events of all sizes and scopes. Special Events include all non-USNH Course events.

Streaming Media Hosting

Kaltura can be used to stream audio/video to your students, and have them upload their own streaming audio and video.

Submit a Keene State Technology Request

The Help Desk at Keene State provides a wide range of technology services and support for the students, faculty, and staff of Keene State College.

Submit Technology Feedback

The Enterprise Technology & Services team invites feedback to help us with our efforts towards continuous process improvement.

System and Database Administration (SADA) Work Request

This is a service request for routine work needed by the System and Database Administration teams.

T

Technology Selection and Purchase

The Technology Selection and Purchase process helps connect your business needs with existing technology solutions, saving your valuable time and maximizing resources. Use the Submit a Request link to ask a question about this process, request assistance in technology selection, or initiate a request for a technology purchase.

V

Virtual Server Hosting

Enterprise Technology & Services offers VMware-based server hosting as part of our efforts to improve our computing environment and encourage environmental responsibility through efficient and effective use of resources.

W

Web Conferencing (Zoom)

Zoom is an easy-to-use web conferencing and web classroom platform.

Web Information System for Employees (WISE)

The Web Information System for Employees (WISE) is a self-service web application showing everything that pertains to an employee's status.

Web Surveying (Qualtrics)

The Qualtrics Survey Research Suite is a web-based survey and data analysis service.

WebIntelligence (WebI) Reporting

WebIntelligence (WebI) is an enterprise application supporting self-service access for reporting and analysis of data from various applications.