Summary
This article provides instructions on how to unlink your school account from the OneDrive app installed on your Windows PC and then log back in again. This could resolve issues with your school credentials not allowing you access to OneDrive.
Note: If the OneDrive app is not accepting account credentials, clear all of the saved settings and unlink the OneDrive app on your Windows PC to try to resolve the problem.
Follow the link to the task you want to achieve:
How-To
Task: To unlink the OneDrive app from your school account in the Windows operating system.
Note: This does not impact any files or data stored in OneDrive online and it does not uninstall the app.
Instructions
Step 1 - Click the white or blue Cloud OneDrive icon in the Windows taskbar.
Step 2 - Click the Help & Settings Gear Icon.
Step 3 - Choose Settings.
Step 4 - In the pop-up box, select the Account tab.
Step 5 - Click Unlink this PC > Unlink Account.
Outcome
The school account is no longer connected to the installed OneDrive app.
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Task: To reconnect the OneDrive app to your school account.
Instructions
Step 1 - Re-launch the OneDrive app.
Step 2 - Log in to OneDrive using your username@usnh.edu (fully qualified username, e.g. jbd2519@usnh.edu).
Step 3 - On the USNH Enter Password page, enter your password and click Sign In. If required, verify your identity with one of your multi-factor authentication (MFA) sign-in methods.
Outcome
You are logged into OneDrive with your USNH school account.
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Need additional help?
For additional Training please visit the Teaching & Learning Technologies Training site.
To submit a support request, please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.