Services A-Z (257)

UNH IT Academic Technology along with various departments has purchased several software packages for use by the entire campus. These applications are being used by faculty and students to enhance existing courses through the use of computer technology.

Help with your accounts, passwords, and multi-factor authentication.

The university provides an automated software update and installation service for all computers running Microsoft Windows and being managed by Configuration Manager.

If you need to install an application that is not in the Software Center catalog, complete this form to suggest a new software package to be considered for distribution.

This form is to be used for UNH departments to request data on incoming and/or prospective students.

UNH faculty and staff may request Adobe product subscriptions.

Antivirus software helps keep your workstation or server healthy and safe to use. Protect your data and your accounts from intrusion and yourself from frustration by using the latest antivirus programs available.

USNH uses Jamf Pro, an IT and asset management system, to manage all of its institutionally-purchased Apple computers and iPad fleet.

Banner Finance is an administrative application that supports the financial reporting needs of USNH.

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Banner Workflow is workflow management software which helps facilitate the flow of information, approvals, and notifications based on specific business events.

Administrative application software that supports all aspects of hiring, compensation, benefits, and position budgeting for all USNH employees.

Banner Student is enterprise administrative software supporting the creation and maintenance of student and alumni related data at the University of New Hampshire, Granite State College, and Plymouth State University.

Work requests for the Banner Student application.

Consulting services include researching existing technology products, vendor review/selection and assistance developing a long term software support model.

Each Plymouth State residence hall room includes one cable television jack. Students need to bring their own television and coaxial cable.

Canvas is a well-designed, streamlined Learning Management System (LMS) that focuses on saving time and effort, so that faculty and students can focus on the course content and not the tool allowing for a greater focus on teaching and an easier, more consistent experience for students.

Canvas is Keene State’s learning management system, used by students and faculty to access course materials and check their progress in their course.

This form is meant to collect Career and Professional success data requests. Requests will be reviewed within 48 hours.

This form is meant to collect new and existing Career and Professional Success-hosted events and program requests. Requests will be reviewed within 48 hours. Event and program confirmations are dependent on CaPS and other UNH department capacity.

This form is meant to collect Career and Professional Success marketing collateral requests that are not related to events or programming. Requests will be reviewed within 48 hours.

Please provide as much detail as possible.

Please use this form to submit account and enhancement requests for all CaPS technology including Handshake, Wildcat Connections, VMock, and Interview Stream.

Central Printing Servers are available to staff and faculty to provide centralized printing queues that are easily accessible while on campus or on the VPN. Printers can be added to a Windows machine quickly and efficiently.

Tools for providing first and second level support to clients and users. Tools include CRS and BeyondTrust.

Cloud Storage & Filesharing services enable you to store, collaborate, and share information; it can be accessed through your computer, phone or tablet. You can upload content, organize files, share links to files, manage file and folder permissions as well as collaborate with colleagues both inside and outside the University System anytime, anywhere, from any device.

Student Information Systems (SIS) are enterprise administrative software which supports the creation and maintenance of student-related data. Keene State College uses Colleague.

CHHS Tech Support provides technical assistance to faculty, staff, lecturers, adjuncts and graduate teaching assistants in the College of Health & Human Services.

ET&S maintains a mailing list server to support the creation of opt-in community mailing lists.

Enterprise Technology & Services provides support, management, and services for computers in classroom and departmental lab spaces.

Request an account for institutional computing purchases.

Submit feedback regarding your experience using USNH's Computer Purchasing Program.

The Constituent Relationship Management service (CRM) enables our business to administer its interactions with current and future constituents. At our institutions, the CRM vision is to create efficient and effective business processes across all business units so that a singular view of a constituent is possible.

Submit contracts for review by USNH Procurement Contract manager.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

The COVID-19 Data Warehouse team supports myWildcat Pass, COVID-19 data reporting and data feeds, and webforms to support COVID-19 operations.

For students currently in CS 415/416 to submit questions or support requests to the instructors and teaching assistants. Note: Students who cannot log in should contact UNH IT at https://td.unh.edu/TDClient/Requests/ServiceDet... or by calling 603-862-4242.

The Cybersecurity Operations team is available to assist in responding to and investigating events and incidents that may have information security implications.

The Cybersecurity Operations team provides leadership in establishing technology, policies, standards and practices to enhance information security for USNH.

The Data Center offers a fully alarmed, generator-backed, and secure hosting service for servers, storage systems and other hardware that require either high availability and/or security.

Data Security Scanning software is available for use at USNH campuses for protection of sensitive data. Request Service for more information.

Tableau data visualization software helps you connect to data and use it to create interactive, sharable dashboards.

The Center for Data, Analytics, and Technology Alliance (DATA) coordinates the intake of data projects and requests for information, and supports services and solutions to enable data-driven decision making by providing reporting, data visualization and discovery tools, predictive analytics, and analysis and research.

Degree Works is the degree evaluation and audit tool offered to students, faculty, and advisors at the University of New Hampshire and Plymouth State University to view progress toward degree completion.

Desktop Support provides hardware and software support to all USNH faculty and staff. We service all Windows and Apple laptops and desktops, as well as tablets and phones.

This form is used by UNH departments for support/troubleshooting, training, feature requests, and creating event registration for public and paid events, including professional development, corporate training, youth programs and summer camps.

This form is used by UNH departments/programs to propose, issue, or support UNH Digital badges.

Digital Governance provides a set of guidelines and standards for the UNH digital presence. This includes websites, mobile, social media, UNH TV, and other Internet and web-enabled services.

UNH TV hosts a series of display devices across the UNH Durham and Manchester campuses, designed to display informational content including digital posters, movies, social media, and emergency alerts via a single central portal.

Salesforce Marketing Cloud Directed Communication tool is available for approved users to send mass emails to faculty, staff, and students at UNH.

Directory Services offers technical support staff the ability to add, change, or otherwise manage computers and user groups within USNH's various computing directories.

Document management solutions enable the campuses to be less reliant on paper, and help streamline business processes.

Project work-related requests for the Document Management applications, including ApplicationXtender, Axiom/AnyDoc, and Banner Document Retention.

The UNH IT Safe Electronic Equipment Disposal (SEED) program provides for the disposal of UNH-owned surplus electronic equipment.

Email is a collaboration and messaging application. Users can access email using MS Outlook on their computer, mobile device, or via the web using O365.

The EMS Desktop Client Software is used by campus space owners/administrators and event service providers to manage requests submitted for space.

The EMS Event Services Portal is the website used by the campus community to request campus space for meetings and events, and to request event services such as parking.

Application hosting of various Enterprise Applications in support of the USNH business, student, and faculty community.

UNH offers Sophos SafeGuard Encryption which is an IT managed enterprise encryption solution for the following operating systems: Microsoft Windows, Mac OS, and Linux. There is no cost to encrypt computers for UNH/USNH employees.

Strategic Communications provides various communication services for Enterprise Technology & Services (ET&S).

The UNH Events Calendar is UNH’s main resource for event information. Schools, departments, offices, and student organizations post events happening at UNH to the Events Calendar.

The Exam Scanning service includes new functionality and is accomplished entirely in house; everything from the printing of materials to the actual scanning occurs at UNH.

myElements is a research information system. It automatically collects information related to research and scholarship using open data sources and licensed library databases.

FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data.

FAMIS work request.

File Transfer Services (FTS) provides the transfer of enterprise production data to and from known vendors or USNH departments. Incoming data is processed into the Enterprise Systems and outgoing data is processed by vendors or administrative offices at USNH.

Telecommunications and Network Services operate and manage Internet and department level firewalls to control the incoming and outgoing network traffic by analyzing the data packets and determining whether they should be allowed, based on UNH security policies.

For general questions of the USNH Procurement Offices. Not sure how to begin? Use this form and one of our knowledgeable procurement managers will contact you.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

Enterprise Technology & Services is committed to helping the students, faculty, staff, parents, and guests of Granite State College, Keene State College, Plymouth State University, the University of New Hampshire, and the USNH System Office.

Find out how to get technology help from ET&S.

Information technology support for Granite State College students, faculty, and staff.

Granite State College offers Chalk & Wire as its ePortfolio, an electronic collection of evidence that portrays your learning journey over time.

Instructional design services are available to all faculty to enhance the quality of their teaching and support the effective use of instructional technology in their courses.

GSC Learning Solutions helps business and industry partners to design, develop, and deliver custom online training, instruction, and innovative professional development.

Request assistance with internet access at Granite State College, including the wireless available at all of our campus locations.

Nextiva is the deskphone system used at Granite State College. You can use the Nextiva Portal to access many of the features available on your deskphone such as voice mail and call forwarding.

Virtual Private Networking allows authorized users access to secure GSC networks from non-secure networks such as the internet.

UNH Teaching & Learning Technologies maintains classroom-sized computer-per-seat facilities in Hewitt Hall, Kingsbury Hall, and the Memorial Union Building for demonstrations or hands-on computer training for both academic classes and non-academic events.

Request an HR Background Check.

Identity and Access provides services to system owners including: access request and approval workflows for specific systems, access tracking and deprovisioning notifications, addition of single sign-on and multifactor authentication to University systems, identity management tools for service desk technicians.

iLearnNH is committed to providing quality support and training to K-12 districts and alternative education programs across the state of New Hampshire, including support with Canvas, Zoom, and Kaltura.

In partnership with InCommon, Enterprise Technology & Services offers unlimited security certificates at no cost to websites affiliated with UNH, USNH, UNH Manchester, Granite State College, UNH Law, Keene State College, and Plymouth State University.

There are many technology resources available to provide instructional continuity for your classes when moving from face to face to online modality for a period of time. Access resources, training, support, and request consultations.

Instructional design services are available to all faculty to enhance the quality of their teaching and support the effective use of instructional technology in their courses.

The IT Depot provides guidance on computer purchases, liaison and depot repair services, a laptop loaner program, referrals for repairs, basic diagnostics, and fee-based software services.

IT Service Management (ITSM) is comprised of processes and tools that support consistent delivery of IT services to the USNH community.

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports Enterprise Technology & Services (ET&S) and administrative departments.

For Keene State College only. Do you have an idea or opportunity that involves technology and don’t know how to get action? Complete this form with as much information as you can. The form will automatically be forwarded to Keene State College, CIO, Laura Seraichick.

Creative Cloud is a great place to start any creative project. Licenses for this software are only available to faculty/staff. Students have access to this software through labs where it is installed.

Complete this form to request a Creative Cloud license. Once the form is submitted, you will get an email from Adobe with details on how to claim your license.

Colleague Information System Accounts are issued to KSC employees upon request. The account is to be used only by the staff, faculty, or student worker to whom the account is assigned, and only to perform administrative or advising duties as related to the employee’s position at KSC.

Changing offices may require that computer systems, peripherals and telephone jacks/numbers be relocated or activated.

Media equipment is available for circulation and may be used without charge by the faculty, staff and students of Keene State College for academic purposes. 

The Help Desk at Keene State has a small inventory of computers available on a temporary basis for faculty and staff to be used for emergencies or special requests.

Use this form to request activation of an existing network jack or installation of a new network jack.

Use this form to report an issue with a Blue Light phone or make a phone jack request.

The KSC Remote Access/VPN solution was developed to protect KSC data within the KSC network. It enables authorized users secure/encrypted access to the KSC network and to KSC IT resources. It is implemented using the Pulse Secure client software for both PC and Mac OSX users.

The KSC Sponsored Account request process is intended for use by KSC faculty and staff who are sponsoring a guest who need access to campus network resources for a short period of time.

Request access for a Keene State College (KSC) student worker whose job responsibility requires access to information located on the Q drive &/or for them to login with a unique profile to a faculty/staff workstation. The student will not be able to access faculty/staff documents or email and will not be able to install any software.

The KSC Remote Access/VPN solution was developed to protect KSC data within the KSC network. It enables authorized users secure/encrypted access to the KSC network and to KSC IT resources. It is implemented using the Pulse Secure client software for both PC and Mac OSX users.

Our professional staff will work with you to plan and design an effective audiovisual system for your facility.

Report a problem or ask a question regarding technology in a classroom or learning space.

Lecture capture is an umbrella term describing any technology that lets instructors digitally record their lectures (using audio and/or video, screen capture, or PowerPoint slides) and make those recordings available to students.

Technical support for the College of Liberal Arts (COLA) is provided by the UNH Desktop Support team.

Enterprise Technology & Services provides file sharing and storage for individuals and workgroups, using desktops and all major mobile computing platforms.

The UNH Manchester IT department sends Directed Communication Emails on behalf of departments to Manchester students.

Enterprise Technology & Services is developing support for Microsoft Integrated Services (MIS) Microsoft 365 (email, OneDrive, SharePoint, and Teams) as part of our work to consolidate the Microsoft environment across all of our USNH institutions. This consolidation will provide an environment that seamlessly supports sharing files and collaborating among all USNH institution members. MIS includes Email, OneDrive, Teams, and SharePoint. These applications also support creating and sharing files with products like Word, Excel, and PowerPoint. Microsoft is providing training for USNH customers.

A list of Frequently Asked Questions can be found here-
https://td.unh.edu/TDClient/60/Portal/KB/Articl...

Use the “Request Support” button to the right for questions regarding the Microsoft Integrated Services Transi

Microsoft Office 365 (O365) is a subscription program through Microsoft that allows you to install the latest version of its popular productivity suite, Microsoft Office, which includes Word, Excel, PowerPoint, and other programs, on a PC, Mac, tablet, or smartphone.

UNH faculty and staff may request additional Office 365 licenses such as Microsoft Visio, Microsoft Project, Power BI, or access to free Windows Server Standard.

Microsoft Teams is a chat-based workspace in Office 365 that makes it easy to have conversations, share files and collaborate on documents, and get work done with teams across the organization.

For UNH departments only.

For Parents, Other Representatives, and Prospective/Inbound UNH Students to request support from Military and Veteran Services office.

For Students to request support from Military and Veteran Services office.

The Web & Mobile Development group creates application software for handheld devices.

Granite State uses Moodle, a web-based learning management system for delivering course content and learning activities online.

Moodle is a web-based learning management system used at Plymouth State University. Instructors can use it to post their syllabus, any other course materials, or communicate with students.

MyKSC is the official KSC student Web portal. It’s the place where students have access to a link for their Office 365 e-mail accounts, campus announcements, register for courses, pay tuition, access class transcripts and grades, and review class schedules. Any KSC affliated Department or student organization/club may post an announcements for students using this form.

myPlymouth is the portal that Plymouth State University provides you to access our collection of electronic services.

The myUNH Portal is a central location for all UNH Faculty, Staff, and Students to gain access to campus-wide information, announcements, and resources.

NetworkNH operates and manages Internet services for the University System of New Hampshire and several other non-profits throughout the state.

For new Keene State College employee user accounts and access to the network and campus network drives.

Faculty and staff may request subscriptions for NVivo.

Request access to One Leavitt Lane or report issues with existing access.

The Parent Portal service is a self service application enabling student-authorized users to view billing account information, financial aid, grades, and make payments.

myPages is a free website building tool available to students, faculty, and staff at the University of New Hampshire.

Plymouth State University offers students, faculty, and staff their own space on the Internet to start sharing their voice with the world.

Plymouth State offers Mahara, a fully featured electronic portfolio, weblog, resume builder and social networking system, connecting users and creating online communities.

The EQ is a service that allows PSU students, staff, and faculty to borrow laptops, media production equipment, and more.

Purchasing process for all university technology purchases using PSU or Grant monies.

Learning Space Technologies has a large catalog of portable audiovisual equipment for your course or course requirement.

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

The Project Management Office provides various services to assist USNH departments in providing effective process, portfolio, and project management.

To help us meet your needs and understand the full scope of your project, please complete the work request form. Communications & Marketing will contact you once we have received and reviewed your work request to schedule a planning meeting, if necessary. Communications & Marketing receives many new work requests each week and must allocate our resources toward those projects that most directly support PSU's mission, goals, and initiatives. If we're unable to fulfill your request, we'll do our best to suggest alternative avenues for production. Turnaround time on requests depends on the length and complexity of your request and Communications & Marketing current work queue. Thank you.

Plymouth State offers wireless and wired network connectivity for your devices.

Plymouth State University offers phone services, including telephone access, voicemail, and call forwarding.

Make a request to the Plymouth State Print Depot.

A Virtual Private Network (VPN) is used to connect securely to a remote network via the Internet. This is especially important if you are traveling and using an unfamiliar network (I.e. airports, coffee shops, etc.) PSU maintains a VPN so that employees can access files, applications, printers, and other resources on the office network without compromising security.

Find out more about public printing on the USNH campuses.

Video cameras that are installed at the University of New Hampshire for safety and law enforcement purposes and video data from such cameras must comply with the Public Safety Video Camera System (PSVCS) standard.

Research Data Management refers to the organization, description, security, and storage of data created and used during the lifetime of a research project; and how that data will be preserved and responsibly shared after the project is completed.

RIT provides technology and data solutions for the UNH Office of Sponsored Programs Administration (SPA) to help their efforts in serving the UNH Research community at large. This involves, but is not limited to, the support and administration of applications such as:

Cayuse
InfoEd
myElements
FindScholars

Technology Vendors who may be contracted to provide IT services to The University System of New Hampshire or USNH institutions must demonstrate compliance with applicable USNH policies and/or regulatory standards by completing a Security Assessment Review.

Web & Mobile Development provides website analytics and search engine optimization (SEO) services.

For System Administrators to request new servers/VMs

Microsoft SharePoint is a web based communication and collaboration tool that is tightly integrated with other Microsoft M365 cloud applications.

Initiate a Sourcing Event with Procurement (formerly known as a Bid Process).

Learning Space Technologies provides audiovisual production for events of all sizes and scopes. Special Events include all non-USNH Course events.

USNH provides a set of standard computer models available for purchase. For instances where the standards do not meet business requirements, you may request an exception.

Kaltura can be used to stream audio/video to your students, and have them upload their own streaming audio and video.

UNH Students may indicate a preferred first name that will appear in documents internal to UNH.

Please use this form only if you have designated a Preferred First Name with the UNH Registrar and it is not used/displayed somewhere you feel it should be.

Student Response Systems provide real-time polling capabilities in the classroom via dedicated "clicker" hardware, the use of mobile devices, or a web application.

myWildcat Success provides services for students to connect with advisors and faculty. This tool provides the opportunity for advisors and student support personnel to document and track student progress towards goals. Key features include scheduling and managing student appointments with advisors and faculty.

The Help Desk at Keene State provides a wide range of technology services and support for the students, faculty, and staff of Keene State College.

Submit a request to the Help Desk at Plymouth State University.

Submit a technology request online and receive a response within one business day.

The Enterprise Technology & Services team invites feedback to help us with our efforts towards continuous process improvement.

USNH recognizes that the options available for gender identity and personal pronouns will require occasional updates, and welcomes your suggestions. Note: Please do not submit personal information on this form. If you wish to discuss a personal matter, please contact your HR partner or your campus Diversity Office. To update your Professional or Chosen Name, Gender Identity, or Personal Pronouns, edit your employee profile following the instructions at: https://td.unh.edu/TDClient/KB/ArticleDet?ID=2299

Current and prospective Suppliers and Providers of services/goods to USNH institutions may use this form to ask a question or submit requested information to USNH Procurement.

*Do not post any restricted information in this request, for example social security numbers (SSNs) or date of birth (DOB).

This is a service request for routine work needed by the System and Database Administration teams.

Report issues or make suggestions on the Teaching and Learning Resource Hub.

Teaching and course evaluations are used to gather valuable student feedback and support a positive learning experience.

TeamDynamix (TDx) is available USNH-wide to all departments and is UNH's official project and portfolio management tool. TeamDynamix has also proven to be a valuable resource in helping many USNH departments meet their Enterprise Service Management needs.

The Technology Selection and Purchase process helps connect your business needs with existing technology solutions, saving your valuable time and maximizing resources. Use the Submit a Request link to ask a question about this process, request assistance in technology selection, or initiate a request for a technology purchase.

The Cybersecurity Governance, Risk, and Compliance (GRC) team oversees Technology and Cybersecurity Policies and Standards for USNH.

This service can be used to ask a question about, provide feedback on, or request an exception to a policy or standard.

Submit an IT question directly to UNH Law IT support staff.

All UNH Law and Graduate students currently enrolled in a graduate level program are eligible to request an interim professional address.

The UNH Manchester IT department provides multiple levels of IT support for all users on the Manchester campus.

Enterprise Technology & Services operates and maintains the phone system for the University. The phone system includes the Durham, Manchester and Concord campuses plus the USNH system offices, the Interoperability Lab, Jackson Lab and the Sea Grant offices.

The UNH Student Computing Labs/Clusters provide Macintosh, Windows, and Linux computer systems free for use by all UNH faculty, staff, and students.

UNH's Virtual Private Network (VPN) allows authorized users to access secure university networks from non-secure networks.

UNH provides wired Ethernet network access in for the Durham, Manchester, Concord, and USNH System office sites.

The UNH-Secure wireless network provides the peace-of-mind security of a wired network with the mobility of wireless.

***Note: The UNH Secure wireless network is being replicated by eduroam. Click visit the following link for more information: https://td.unh.edu/TDClient/60/Portal/KB/Articl...

The User Content Repository provides a content repository for files related to administrative offices’ mission critical business processes.

All use of USNH institutional information must be approved by the appropriate data steward including use of institutional data housed in one system or application that will be uploaded/sent/feed into another system or application. The Data Access Request process facilitates requesting, approving, and tracking requests for access to and use of data.

To report issues or request support regarding Time and Leave Reporting through the Kronos application.

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

Enterprise Technology & Services offers VMware-based server hosting as part of our efforts to improve our computing environment and encourage environmental responsibility through efficient and effective use of resources.

Zoom is an easy-to-use web conferencing and web classroom platform.

Web Consulting is available for multiple facets of web development.

Website Hosting is provided and managed for Web and Mobile development clients through partnerships with Academic Computing Services.

The Web Information System for Employees (WISE) is a self-service web application showing everything that pertains to an employee's status.

The Qualtrics Survey Research Suite is a web-based survey and data analysis service.

The Web and Mobile Development team has annual Service Level Agreement (SLA) maintenance contracts to assist you with updating your website and managing your database.

Leveraging the Acunetix Web Vulnerability Scanner (WVS), Enterprise Technology & Services allows application developers to request scans of their development sites before rolling into production to determine if any vulnerabilities exist.

Banner Self Service (Webcat) is self-service, administrative software enabling users to view, and in some cases update, administrative data.

WebIntelligence (WebI) is an enterprise application supporting self-service access for reporting and analysis of data from various applications.

Online and self-help services are available through WebROCK. WebROCK is available to all GSC students enrolled in credit-bearing coursework.

Web and Application Development and Design services include Drupal development, information architecture, and systems integration.

Configuration Manager is a management tool that allows you to focus on your work rather than on keeping your computer up to date and virus free.

The windows imaging service allows desktop technicians to set up machines for faculty and staff with a standard Windows Operating System and various software packages.