Cybersecurity Incident Management

The Cybersecurity Operations team is available to assist in responding to and investigating events and incidents that may have information security implications.  Examples of Cybersecurity Incidents:

  • Computer account(s) accessed by an unauthorized person
  • Compromise of credentials resulting from malware infection, phishing attack, or improper disclosure of password(s) to an unauthorized person
  • Device(s) infected with ransomware
  • Unintentional or intentional disclosure of protected University data to an unauthorized person or people
  • Unauthorized access to, alteration of, or activity within a University information system
  • Physical theft/breach (ex. broken doors to IT facilities, stolen computers, etc.)
  • Phishing attacks, denial of service attacks, or defaced websites
  • Computing policy violations, including illegal or prohibited uses

To report an information security incident:

  • Call the UNH Help Desk at 603-862-4242 and alert the support technician that you need to report an information security incident.
  • During the school year, calls are answered Monday - Thursday, 7:30 AM to 10:00 PM, Friday - 7:30 AM to 5:00 PM
  • During the summer, calls are answered Monday - Friday, 7:30 AM to 5:00 PM

If you need to report an incident outside of these hours, call UNH Police Dispatch at 603-862-1427 and inform the dispatcher that you need to report a cybersecurity incident and are requesting they alert the Cybersecurity team.

 
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Details

171
Created
Thu 12/14/17 10:16 AM
Modified
Thu 11/12/20 12:26 PM
Available At:
University of New Hampshire (UNH)
USNH System Office