IT Service Management

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

  • Incident Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Problem Management

ITSM processes are supported by the following applications:

 

 
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Details

135
Created
Wed 12/13/17 2:59 PM
Modified
Thu 10/1/20 3:48 PM
Available At:
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office