WIFI FAQ

 

1) Why won't my game console/ TV/ IoT device reconnect with UNH-Open? It worked last year/semester.

You might still have your home network settings configured on your console. Always remember to double check that your wireless is set to connect to UNH-Open and automatically get an IP address via DHCP.

NOTE: If you set your device to automatically get an IP address via DHCP, as described above,  and are still unable to connect your device to the UNH-Open network, we recommend you perform a full factory reset on your device. Roku and other Smart TVs are known to need a reset once connected to the UNH network. It is also recommended to immediately update your TV's software.

 

2) How do I connect to the UNH wireless network?

For information on connecting to the UNH wireless networks, review Configuring Wireless Devices .

 

3) How do I configure my device to connect to the UNH-Secure SSID?

***Note UNH Secure network is being replicated by eduroam - click here for further information.

For step-by-step instructions for connecting to eduroam, please review the UNH Wireless Configuration Instructions.

 

4) I was connected to UNH-Secure, but now I cannot reconnect.

***Note UNH Secure network is being replicated by eduroam - click here for further information.

You will need to have your computer forget the UNH-Secure network and rerun the Wifi Config applet.

iOS

  1. Connect to UNH-Open
  2. Go to device Settings > General > scroll to bottom and remove UNH Secure profile
  3. Go to wifi.unh.edu
  4. Install certificates as needed
  5. Connect to UNH Secure

Mac OSX

  1. Go to the Apple menu > System Preferences > Network
  2. Highlight the wireless adapter from the left window pane
  3. Click Advanced
  4. In the Prefered Networks list, find "UNH-Secure" and use the -- button to remove it
  5. Click Ok > Click Apply

Windows 10

  1. Click the network/wireless icon in your task bar
  2. Find and right-click UNH-Secure > select Forget this Network
  3. In a browser, go to wifi.unh.edu
  4. Run the Wifi Config applet to configure your computer for UNH-Secure.

5) Why is my device suddenly redirecting to the UNH-Secure Wireless Setup page even after being connected to UNH-Secure?

***Note UNH Secure network is being replicated by eduroam - click here for further information.

In some cases a device may make a sub-optimal decision on which SSID to connect to. This is a known issue for iOS devices where the device will connect to UNH-Public even if UNH-Secure is configured correctly. If you find your device redirecting to the UNH-Secure Wireless Setup page, check to ensure your device is actually connected to UNH-Secure and not UNH-Public. If you are unable to connect to UNH-Secure by simply selecting the SSID, browse to wifi.unh.edu to configure your device for UNH-Secure.

6) I was connected to UNH-Secure, but now when I try to connect I am being prompted to select a certificate.

In cases where multiple applications are installing certificates, it may be necessary to specifically identify your WiFi authentication certificate. Generally it will appear as something like <username>@cpuser.unh.edu.

 

Mobile Devices

7) I Can’t Connect My iPhone or iPad

Occasionally, iPhones and iPads have problems displaying the registration instructions pop-up screen. Should this happen, open your browser App and open a new page.

 

Non-Browser Devices

8) I Can’t Connect My Wireless Printer

We recommend using a USB cable to connect your printer to your computer. Even though wireless printers work on home wireless systems, not all devices have a wireless card that can negotiate the WPA2 Enterprise security protocol used at UNH. The wireless network does have some capacity to support these devices, which we refer to as Broadcast Reliant Devices. More information is available under Management of AirGroup settings .    If a USB cable was not included when you purchased your printer, you will need to purchase one online or at a local retailer.

9) I Can’t Connect My AppleTV

AppleTVs and similar devices rely on broadcasting their presence to potential users. On an enterprise sized network, those broadcasts need to be managed. UNH uses Aruba's "AirGroup" technology to do so. For information regarding AirGroup and managing related settings for your device, see here .

10) I Can’t Connect My Gaming Console

Those who wish to use game consoles will need register their device and connect to the UNH-Open wireless network. Please see Connecting a Game Console for instructions.

11) Why Do Some Devices That Work on Wireless at Home Not Work on the UNH Network?

Many devices that are designed for home network use function by communicating frequently with the entire network. That is fine when only a few devices are behaving like that, but given the size and scope of the UNH network, such communication severely hampers the network performance. As such, large scale networks generally prevent it. This can cause some devices designed for home use, for example, wireless printers and AppleTVs to not connect.

12) I can’t connect my Smart TV/Roku/Tivo/Lab equipment to the wireless network

Use the "non-browser" device registration option to access the UNH-Public network. Please see Connecting a Smart TV, Roku, etc. for instructions on how to connect.

 

Wireless Configuration Applet

13) I share a computer with a co-worker. Do we both have to have to run the applet?

Yes. Each profile on the computer (each user login) needs to run the configuration applet. The applet assigns a unique certificate to each user, so each user needs to run it separately.

14) I maintain a lab of computers and having each new user authenticate and run the applet is too time consuming each class period. Is there another option?

There is an option to have the computer, instead of the user, authenticate to the network. This option works well for lab and kiosk type installations. This installation type is available on an as needed basis. If you require this type on configuration, please contact the UNH IT Service Desk at 603-862-4242.

15) Do I need to run the applet using my local administrator account?

***Note UNH Secure network is being replicated by eduroam - click here for further information.

Yes, if you wish to use the local administrator on UNH-Secure. The applet is configured solely for the logged-in user at the time. Multiple users on a device will each need to run the applet.

16) How long are UNH-Secure certificates good for?

***Note UNH Secure network is being replicated by eduroam - click here for further information.

UNH-Secure certificates are valid for two (2) years.

17) What will happen when the certificates expire?

***Note UNH Secure network is being replicated by eduroam - click here for further information.

Once a UNH-Secure certificate expires, access to the UNH-Secure wireless network will be denied. E-mail notification will be sent out in a timely manner prior to certificate expiration. Re-running the configuration applet at http://wifi.unh.edu issues a new certificate for the device. There is no limit or restriction to running the applet.

Email Notification Example:

https://td.unh.edu/TDClient/KB/ArticleDet?ID=1325

 

Known Technical Issues

18) Third-Party Wireless Connection Managers

***Note UNH Secure network is being replicated by eduroam - click here for further information.
 
If you have any third-party wireless connection managers on your system (i.e. Intel ProSet Wireless), the Cloudpath applet may not be able to properly install and configure your device for the UNH-Secure wireless network. It is recommended any third-party wireless connection managers be uninstalled from the system before attempting to run the applet.
 
19) iOS device network migration during installation
 
***Note UNH Secure network is being replicated by eduroam - click here for further information.
 
The iOS operating system will not allow the wireless configuration applet to automatically migrate the device to the UNH-Secure profile during configuration. The user will need to manually migrate the device. The applet does present the necessary instructions to the user.

 

 

 

Details

Article ID: 790
Created
Fri 7/19/19 5:36 PM
Modified
Thu 8/12/21 10:46 AM