BeyondTrust (Formerly Bomgar) FAQ

What is BeyondTrust (formerly Bomgar)?

BeyondTrust is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use BeyondTrust when providing support, instruction, and troubleshooting to clients.

Who Uses BeyondTrust?

The primary users of UNH BeyoundTrust are:  IT Client Services -- Service Desk, Technical Services & Consulting Group, Network Operations, Academic Technology, Granite State College -- Educational Technology & Computing, College of Liberal Arts, College of Life Sciences & Agriculture, College of Health & Human Services, Paul College of Business and Economics, Department of Education, UNH Manchester, Enterprise Computing Group, and Cooperative Extension.

How Do I Request Access to BeyondTrust?

Access to BeyondTrust can be requested through the Accounts Management System by selecting the "BeyondTrust" option under "ITSM". (Note: Do Not Use Internet Explorer).

How Do I Access BeyondTrust?

Your technician will direct you on how to access Bomgar if remote support is required by accessing

Who Can I Contact if I Have Problems Accessing BeyondTrust?

If you have problems accessing BeyondTrust, contact the UNH IT Service Desk at (603) 862-4242 for assistance.

How Do I Report a Bug in BeyondTrust?

To report a bug or problem for BeyondTrust, complete the ITSM Applications Service Request form.

How Do I Request an Enhancement in BeyondTrust?

To request an enhancement in BeyondTrust, complete the ITSM Applications Service Request form.


Article ID: 701
Fri 7/19/19 5:32 PM
Thu 7/16/20 2:49 PM