Summary
This article shows how to view the Windows BitLocker Recovery Key.
For all compatible USNH-issued devices, "BitLocker whole drive encryption" is enabled as a default security** function. Periodically, a firmware/BIOS update, hardware repair, or password reset may trigger a BitLocker password prompt on your device. This is an expected security function. End users can view their BitLocker key of any institutional device which has properly cached its key.
** For more information, search for "Endpoint Management Standard" on the the USNH Technology/Cybersecurity Policies & Standards page.
How-to
Task: To view the Windows BitLocker Recovery Key
From a separate computer or mobile device, navigate to: Microsoft - My Account Device List to view your authorized Microsoft's Device List.
Instructions
Step 1 - Sign in to your authorized Microsoft - My Account Device List using your USNH account (username @ usnh.edu). You will be directed to the University System of New Hampshire's Single Sign On (SSO) page.
Step 2 - Enter your USNH username and password.
Step 3 - Choose the appropriate device, click View BitLocker keys
Step 4 - Click Show recovery key. Recovery key will be displayed in a pop-up window.
Step 5 - Type this key into the Recovery screen on the affected computer.
If your institutionally-owned device does not list a BitLocker key, contact the Technology Help Desk for assistance. Personal device Bitlocker credentials may not be cached and cannot be recovered by USNH IT staff.
Outcome
You should be able to view the Windows BitLocker Recovery Key.
Further Readings
Microsoft - My Account Device List
Technology/Cybersecurity Policies & Standards
Need additional help?
If your institutionally-owned device does not list a BitLocker key, contact the Technology Help Desk for assistance. Personal device Bitlocker credentials may not be cached and cannot be recovered by USNH IT staff.
To submit a support request, please fill out the ET&S Desktop Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.