Problem: After the the February 2022 telephone system upgrade, the former Plymouth Dialing Access codes will no longer work. After May 2022, the former Keene Dialing Access Codes will no longer work. A table with the new dialing features is below.
Crosswalk:
|
Feature Access Code Task
|
Old Plymouth Dialing Code
|
Old Keene Dialing Code
|
NEW USNH Platform Dialing Code
|
|
Off-Campus Calls
(getting an outside line)
|
Dial 9 (to get an outside line) then 603-123-4567
|
Dial 5 (to get an outside line) then 603-123-4567
|
Dial 6 (to get an outside line) then 603-123-4567
|
|
Call-Forwarding
|
Dial *2 (to forward the call) then the five-digit extension number to which you are forwarding your calls
|
NA
|
Dial *2 (to forward the call) then the five-digit extension number to which you are forwarding your calls
|
|
Call-Forwarding Deactivation
|
Dial #2 to Deactivate Call forwarding
|
NA
|
Dial #2 to Deactivate Call forwarding
|
|
Send All Calls to Voicemail
|
Dial *9 to send all calls to Voicemail
|
NA
|
Dial *3 to send all calls to Voicemail
|
|
Call Forwarding Activation/Busy
|
Dial *3 (to forward the call) then the five-digit extension number to which you are forwarding your calls
|
NA
|
Dial *6 (to forward the call) then the five-digit extension number to which you are forwarding your calls
|
|
Call Pick-up
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Dial *7 to pick up calls within your Department/Hunt Group
|
Dial 13 to pick up calls within your Department/Hunt Group
|
Dial #4 to pick up calls within your Department/Hunt Group
|
|
Transfer to Voicemail
|
Dial *8 to transfer an incoming call to Voicemail
|
NA
|
Dial *1 to transfer an incoming call to Voicemail
|
Outcome: Brief description of how to understand if the issue is resolved or if it is still occurring after trying a troubleshooting step. If you used a code or feature that is not listed in the table above, please contact USNH Telecom for more information https://telecom.usnh.edu/apps/summit?action=request
Further reading:
Making off-campus phone calls
Making on-campus phone calls
Sending All Phones Calls to Voicemail
Setting Up Call Fowarding
Switchboard and Directory Dialing