MyAccount: Changing the Password on a Non-Primary Account

​​​​​​This article covers the self-service method to set a new password on MyAccount for a non-primary account. Examples of non-primary accounts include:

  • service accounts
  • admin accounts
  • test accounts
  • secondary accounts
  • pool accounts

If this does not sound like what you are looking for, please visit our MyAccount Resources article or call your campus help desk. Please note that there is no self-recovery for such an account, so if you have forgotten your password, you must call or visit the Help Desk for support.


Task: To set a new password on MyAccount for a non-primary account.



Step 1 - Connect to the UNH VPN using the credentials on your primary account.

  • This requirement includes account owners who do not hold any UNH affiliation; if you need help connecting to the UNH VPN, please see: Pulse Secure UNH VPN FAQ.

Step 2 - Visit:

Step 3 - Here, you will be presented with a login screen. Log in using the credentials for the non-primary account.

Step 4 - Once you’ve authenticated, click Change Password.

Step 5 - You will be prompted to review and agree to the acceptable use policy for use of technology resources; when you’re ready, click Continue.

Step 6 - On the next screen, you will be prompted to enter your current password.

Step 7 - Following the basic password guidelines present on the page and the USNH Password Policy, set a new password. This process may take a few minutes. Once it’s complete, be sure to log out of your devices and re-authenticate with your new password if necessary.


Note: This is the only password functionality available to non-primary accounts. You cannot use Forgot Password to recover such an account or register a recovery profile.



Your new password on MyAccount for a non-primary account has been set.


Need additional help?

Please use this link to the ET&S Help Desk team to locate your local campus contact information.  For password issues you must call or visit the Help Desk in person.


Article ID: 4244
Sat 10/16/21 7:53 AM
Mon 9/12/22 1:08 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office

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