MyAccount: Resetting Your Password

​​​​​This article covers the self-service method to reset your own password on MyAccount if you’ve forgotten it. If this does not sound like what you’re trying to do, please visit our MyAccount Resources article or call your campus help desk.


Task: To reset your own password on MyAccount if you’ve forgotten it.



Step 1 - Visit:

Step 2 - Here, you will be presented with a login screen. Click Forgot Password to begin the process of resetting your password.

Screen capture of MyAccount login page. Logos of Granite State College, Keene State College, Plymouth State University, University of New Hampshire appear above the logo for the University System of New Hampshire. Username and Password prompt with Sign in button below. Other menu choices below for Forgot Password, Forgot Username, and Activate Account. Forgotten Password has a red box around it in order to bring attention to it.


Step 3 - Input your username or your USNH ID, then click on the Search button.

Step 4 - Choose your method of identity verification. Secret Questions and Answers and Email Verification will typically always be present, while Mobile Device Verification will use your preferred authentication app on your device if you had set it up previously. Two methods must be used.

Step 5 - After verifying your identity, you are prompted to review and agree to the acceptable use policy for use of technology resources. You are also given an opportunity to record your USNH ID number for future reference. When you’re ready, click Continue.

Step 6 - Following the basic password guidelines present on the page and the USNH password policy, set a new password. This process may take a few minutes. Once it’s complete, be sure to log out of your devices and re-authenticate with your new password.



Your MyAccount password has been reset.


Need additional help?

Please use this link to the ET&S Help Desk team to locate your local campus contact information.  For password issues you must call or visit the Help Desk in person.

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Article ID: 4116
Tue 8/10/21 1:05 PM
Mon 9/12/22 1:10 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office

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