Summary
This article describes troubleshooting steps to try if Microsoft Office fails to connect.
Environment
Microsoft Office Application
Issue
If Microsoft Office fails to connect, try these steps before escalating the issue to the ET&S Help Desk.
Resolution
I. Signing in with another device
Result
Your Microsoft Office should be connected. If not, try other fixes given below.
II. Remove and Reconnect Microsoft accounts from access work and school
Important: Log out of ALL Microsoft Accounts on student/personal devices before you proceed with the following steps.
Step 1 - Go to Settings
Step 2 - Select Accounts
Step 3 - Select Access work or school
Step 4 - Select the account you wish to remove and press disconnect
Step 5 - To re-connect the account, select Connect then sign in using your Work/School email and password credentials.
Result
Your Microsoft Office should be connected. If not, try other fixes given below.
III. Try the Microsoft SARA Diagnostic Tool
Step 1 - Select Download
Step 2 - In the pop-up window, select Save
Step 3 - Open the folder, and select Extract all
Step 4 - In the pop-up, select Extract
Step 5 - In the folder, double-click SaraSetup.exe
Step 6 - In the pop-up, select Install
Step 7 - When it's finished installing, a pop-up window will appear. Select I agree, then select Office.
Result
Your Microsoft Office should be connected. If not, try other fixes given below.
IV. Reinstall Microsoft Office
Step 1 - Go to Settings
Step 2 - Select Apps
Step 3 - Search Microsoft 365
Step 4 - Select the app, and choose Uninstall.
Step 5 - Reboot your device.
Step 6 - Sign in and select the Install Office drop-down, then choose Office 365 apps
Result
Your Microsoft Office should be connected. If not, check out the Workarounds given.
Workaround
- Try signing in using another device, such as a laptop, tablet, or phone with your campus credentials.
Further Readings
Office 365: Frequently Asked Questions (FAQ)
Microsoft Office Sign-in
Microsoft SARA Diagnostic Tool
Need additional help?
For additional Training please visit the Teaching & Learning Technologies Training site.
To submit a support request, please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.