Summary
This article includes frequently asked questions about the macOS upgrade to Big Sur and shows how to download and install it from the Apple Store. MacOS “Big Sur” is the latest Operating System released for the Mac. It introduces many new features to make your Mac experience more secure, optimized, and enjoyable. The KSC ITG has been successfully testing the new Big Sur Operating System and will begin facilitating the upgrades to all Mac devices that meet the upgrade criteria.
Frequently Asked Questions
Questions
Q1 - I like the current macOS I am using; do I need to upgrade?
Q2 - Ok, that sounds great, how do I get the new Big Sur OS?
Q3 - Should I close out of all applications while I'm running the update?
Q4 - Will I get prompted to restart or will it just restart on its own?
Answers
A1 - I like the current macOS I am using; do I need to upgrade?
- Yes, the upgrade is mandatory as the ET&S is working towards standardizing to Big Sur across the environment. Being on the latest macOS will allow us to offer a more stable, secure, and feature enhanced computing experience. Standardization will also allow us to provide a better support experience.
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A2 - Ok, that sounds great, how do I get the new Big Sur OS?
- The Big Sur OS upgrade will be “self-serve” and with some guidance below, you will be able to transition to the new OS seamlessly on your own. We encourage you to download and install Big Sur from the App Store.
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A3 - Should I close out of all applications while I'm running the update?
- Yes, but you will also get prompted to close apps before the update starts installing.
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A4 - Will I get prompted to restart or will it just restart on its own?
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How-to Download and Install
Task: To download and install macOS Big Sur from the App Store
It takes time to download and install the macOS, so please make sure that you have a reliable Internet connection. If you're using a Mac notebook computer, plug it into AC power. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed or just prior to leaving campus for the day.
Instructions
Step 1 - Navigate to the App Store
Step 2 - Choose the Apple menu > App Store
Step 3 - In the search field type in Big Sur and select View
Step 4 - Select Get
Step 5 - Big Sur will begin downloading (time to finish is dependent upon the speed of your internet connection) Once the download is complete, you will be prompted to begin the OS installation > click Continue
Step 6 - Agree to the licensing information
Step 7 - Click Continue (you may be prompted to re-enter your credentials to begin the installation)
Congratulations! You’re now on your way to the new macOS Big Sur! The system will restart and it will take roughly 30 minutes to complete the installation.
Outcome
You should be able to download and install macOS Big Sur from the Apple Store.
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Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.