M365: Box Migration Project FAQ

Title: M365: Box Migration Project FAQ
Description: This article contains frequently asked questions and answers about the Box Migration Project.
Audience: Students, Staff, and Faculty.

What are the driving forces behind the Box Migration?

In the spring of 2020, Box informed its higher education clients that it was raising its prices (for UNH, about 1000% increase annually) and implementing restrictive quotas (currently, there are no quotas). UNH as well as some 150 other higher education institutions began exploring the costs, impacts, and feasibility of migrating our Box data to Microsoft cloud storage.

Another important factor driving the migration is that USNH is now under a single Microsoft premium license. ET&S completed work on a USNH integrated Microsoft environment in June 2021, which affords easy file sharing and collaboration for all members of USNH institutions.

What are the benefits of a single, integrated Microsoft Integrated Services environment?

  • Improved user experience
  • Easy to collaborate with individuals & teams at your home institution & across USNH institutions.
  • Store and retrieve all your data in one place.
  • Share and edit files with others in real-time.
  • Stay abreast of projects & tasks in real-time through chat & virtual meetings.
  • Share manage calendars.
  • Improved cybersecurity
  • Increased control of the environment means more resources available to support customers, resolve issues, & provide solutions.
  • Decreases our vulnerability from cyber attacks.
  • Helps maintain compliance with industry regulations (PII, HIPAA, FERPA).
  • Keeps pace with changing security requirements.
  • Enables better protection of institutional information and intellectual property.
  • Supports pushing critical security updates to protect users and data.
  • Simplifies IT Management and System Administration.
  • Positions USNH institutions for the future
  • The technical infrastructure can be more easily adapted to future expansion & extension.
  • Enables USNH to more easily expand or merge other entities.
  • Provides an environment that supports assessing and aligning capabilities, tools and data needs.
  • Provides a framework for shaping future use and integration of technology platforms, capabilities and tools across USNH.
  • Reduces IT sustainment costs.

What is the difference between OneDrive, SharePoint, and Teams?

Refer to M365: Sharing and Storing Files FAQ an overview of these services and tips on when to use which service. For more information, refer to Collaborating with Teams, SharePoint, and OneDrive.

How much storage is provided on OneDrive?

Each OneDrive account has a 5TB data quota/storage limit (1TB quota for accounts that is automatically increased to 5TB if storage reaches 90%). If you need more storage, navigate to Cloud Storage and File Sharing and click Request Service.

How do I access my files on OneDrive?

Step 1 - Open a browser and navigate to https://portal.office.com.

Step 2 - Log in using your username and password.

Step 3 - Click the Waffle icon (nine dots in the upper left corner of the screen).

Step 4 - Click the OneDrive icon.

What file types are supported by OneDrive and SharePoint?

Refer to, File types supported for previewing files in OneDrive, SharePoint, and Teams.

How will Box files and folders be migrated? Will I have to move my own files?

Box files and folders will be automatically copied to OneDrive or SharePoint using SkySync, a third-party tool with proven experience performing Box migrations in higher education. You do not have to move your own files.

Will Box files and folders be moved or duplicated?

Your files and folders will be copied from Box to OneDrive. A new folder named “Box” will be created in the M365 destination. The migration participant’s Box files and folders for which they are the Owner will be copied from Box to OneDrive. The files/folders structure on Box will be duplicated on OneDrive.

If you are a Co-owner for Box files or folders those will not be migrated to your OneDrive account. However, you will continue to have access to those files/folders in Box. One the folder owner is migrated, you can access this in M365.

If you have a group or department Box account that will be migrated to a SharePoint account and the files/folders structure on Box will be duplicated in the SharePoint site.

How can we which Box files and folders we own?

To determine which files and folders pilot participants own.

Step 1 - Open a browser, navigate to https://unh.box.com and log in.

Step 2 - Click Search Files and Folders.

Step 3 - Leave File Type(s) set to Any Type and Date Updated to Any Time.

Step 4 - Type your email address into the Owners field.

Step 5 - Click the magnifying glass icon.

Outcome: The files and folders that you own display. All these files and folders will be migrated to OneDrive.

Will file versions migrate from Box to OneDrive?

No, file versions will not be migrated. If you need prior versions of files you can download those from Box and upload them to your new file location.

Will Box Notes migrate from Box to OneDrive?

Yes. Box Notes will be converted into Word documents. Some formatting elements like tables and lists may not render properly, so migrated Box Notes should be checked in OneDrive post-migration.

How will Box Group accounts be migrated?

The Owner(s) of the Box Group account will be contacted to consult with the migration.

Will Box files and folders be deleted once they are migrated?

No. All data will remain in Box, and participants will retain access to all their Box files and folders. After the migration date participants will not be able to edit now add new files and folders to their Box account. Collaborators in Box will still be able to share Box files and folders with users who have migrated their data after the migration.

How should participants prepare for the migration?

  • Read the information provided in Reducing Box Folder Sprawl.
  • Remove any files from your Box account that you no longer need.
  • Remove yourself from files or folders you no longer need to access.
  • Evaluate with whom you have shared files and remove any permissions you no longer need.
  • Capture any needed Box comments now. Box comments will not be migrated to OneDrive. If you need any of these comments for your records or business processes, cut and paste the information itself or into a separate document of your choice (e.g., Word, OneNote, etc.)
  • Box Notes will be migrated to Word documents. Be advised that tables and lists in Box Notes may not render properly.
  • Simplify the folder structure in your Box account - fewer levels=less time to migrate.
  • Discuss the Box Group account(s) you and your colleagues share:
  • The owner(s) of the group folder will be contacted regarding where to move. Decide where you want your shared files to be stored. This could be an existing or new SharePoint or Teams site.
  • Are the folders and files still needed? How will you all provide input into what to keep and what to delete? Who will coordinate the input and decision-making?

What can participants expect during and after the migration?

  • ET&S will send out an email to all participants when the migration has started.
  • Participants’ Box quota will be set to zero, so they will not be able to upload files to their Box account.
  • Box files will be read-only.
  • The files for which participants are the Box Owner will be automatically copied to OneDrive.
  • Box Notes will become Word documents in OneDrive.
  • Participants will see a folder named “Box” in OneDrive; this is where their files and folders migrated from Box. The file/folder structure participants had in Box will be duplicated. In the OneDrive “Box” folder.
  • Participants will be notified via email when all their files/folders have been migrated to OneDrive. 
  • If participants have shared a file or folder stored in Box with anyone in the USNH community, that person will continue to have rights to the file in OneDrive.

Can participants still access their Box files and folders after migration?

Yes. After all participants’ files and folders are migrated to OneDrive, they will still be able to access them. They will not be able to edit their files nor will they be able to add new files or folders to their Box account. They will be able to edit files that have been shared by colleagues who have not had their Box files and folders migrated. They can also upload new files to folders owned by colleagues who have not had their Box files and folders migrated.

Will shared Box links still work? 

Yes. Links will continue to point to the read-only file in Box.

How do I access OneDrive?

For instructions on how to access OneDrive, refer to OneDrive: Accessing/Logging in to OneDrive.

For questions not addressed

Submit a question

Contact the Help Desk:

  • GSC customers call 888-372-4270
  • UNH customers call 603-862-4242


Article ID: 2420
Thu 9/3/20 7:22 PM
Thu 9/8/22 9:13 AM
Applicable Institution(s):
Granite State College (GSC)
University of New Hampshire (UNH)
USNH System Office