Bookings: Setting Scheduling Policies


This article describes how to set scheduling policies and publish the booking page.



Not all appointments are the same. Some take only a few minutes, while others can take hours or more. In Microsoft Bookings, the Booking page is where scheduling policies can be set for a business. Scheduling policies include the length of appointments, acceptable lead and cancellation times, and automatic notifications of booking changes.

The policies set here are the top-level policies. They are automatically applied to all the services offered unless specifically modified on a per-service basis. For example, let's say that for most services, such as equipment repairs, one-day notice for cancellations are acceptable, but for those services that require facility reservations or fees, such as golf lessons, a three day notice may be preferred. This service-level policy can be configured on the Services page. See Define your service offerings for instructions.

This table explains the various types of scheduling policies available on the Booking page.

Policy Explanation
Time increments Determines the intervals between appointments. Users can set their time increments from 5 minutes to 4 hours. They can also set their own customized time increments. An interval of 15 minutes, for example, means a customer could schedule a 60-minute appointment at 8:00, 8:15, 8:30, and so on. Conversely, a 60-minute interval means that appointments are only available on the hour. (To set service durations, see Define your service offerings )
Lead time in hours Users can set their staffing plan based on the appointments that are scheduled so it's important to know in advance how many customers are coming in for service on any particular day. The lead time policy enables users to specify the number of hours in advance that customers should book or cancel an appointment.
Maximum days in advance If users want to limit how far in advance customers can book appointments, users can set the maximum for 365 days or more.
Notify when a booking is created or changed Select this option to receive an email any time a customer books an appointment or changes an existing one. The email goes to the mailbox specified on the Business information page. See Enter your business information for details.



Task: To set policies.



Step 1 - In Office 365, select the app launcher, and then select Bookings.

AppLauncher with Bookings tile highlighted











Step 2 - In the navigation pane, select Booking page.

Booking page with left nav highlighted


Step 3 - Select your policies.

Step 4 - When the booking page is ready to be published, select Save and publish.



Policies are set based on selections and the Booking page is published.


Further Readings

Publish or unpublish the booking page 

Define your service offerings

Enter your business information 


Need additional help?

For additional Training please visit the Teaching & Learning Technologies Training site

To submit a support request, please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.


Article ID: 2252
Tue 4/14/20 2:58 PM
Tue 1/3/23 12:31 PM
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