How do I request speech-to-text transcriptions in AVST voicemail?

Task: To get voicemails delivered to your email address 

  1. Speech-to-Text transcriptions on your AVST voicemail can be requested through the Telecom website at
  2. Login to your account with your AD password 
  3. You will be directed to your Home Page 
  4. Save your account Profile (needed at first-time entry to account) 
  5. Click on box to "Send Translated Text to 'your UNH email address'

You will see a pop-up message alerting:

  • Transcripts are handled through a 3rd party - will be received via separate email from voicemail notification
  • Acknowledge that Personally Identified Information (PII)  should never be sent via transcript.  If there is a chance of PII in your voicemails, do not request this service

This self-service transcript request is only available on Individual Voice Mail  accounts.  Group Voice Mail accounts that would like this transcript service need to send in their request via a web form on our website under "Make A Request"  > "Questions and Estimates".


Article ID: 1695
Fri 7/19/19 6:17 PM
Wed 3/23/22 1:49 PM