Troubleshooting Tableau Server Access Issues

Task: If you are experiencing problems opening a link to a Tableau visualization or opening tableau.unh.edu it could be one of three common issues

Instructions:

Problem: You can’t access tableau.unh.edu (Tableau Server) or can’t open a link to a Tableau visualization.

Try the following troubleshooting steps:

  1. If you have not been challenged for a username and password:
    1. Check that you are connected to the VPN. To access visualizations on Tableau Server you must first connect to the Pulse Secure VPN. If you do not already use the VPN for other work then you can find its installation steps at Pulse Secure VPN - Installation Instructions. *UNH campus please connect your VPN client to enterprise.vpn.unh.edu 
    2. Ensure that you are on a Secure network.
  2. If you have been challenged for a username and password, but get an error like "Resource not found", "invalid username or password", or can’t see the visual you’re expecting:
    1. Confirm with the developer that you have a Tableau Server account.
    2. Confirm with the developer that you have been given access to the visualization.
    3. Ensure that you are using your AD username and password.
  3. If you have been granted access to the project and you are logged onto the VPN and still cannot open the link, check that you are on the  Secure network. You may not be able to connect from the Public WiFi network.

Outcome:

Users should be able to understand why they are unable to access the Tableau Server.

Further reading:

Pulse Secure VPN - Installation

Need additional help?

Please use this link to contact the Tableau Support Team. Use the “Request Support” button to enter a question or support request.  

Details

Article ID: 1309
Created
Fri 7/19/19 5:59 PM
Modified
Thu 5/19/22 2:25 PM