myCourses - Canvas support

Summary

This article provides a list of options for answering your questions about using myCourses and technical support.

Related Video

Video about where to get support:

Content

Online support is available through the "Help" link in the bottom left corner of myCourses.  See below for the help options available.

Talk or chat with a live Canvas support person -  Available 24/7/365

• Canvas support Hotline phone support  (833) 665-7258
• Chat - Online chat available by clicking on the Chat option in the Help area in myCourses.
• Report a problem - Technical support for myCourses only.

UNH support resources

• UNH IT Knowledge Base  - This resource links to UNH help documentation specific to myCourses, as well as, support documentation from other academic departments.
• Faculty User Guide  - This website provides a quick list of commonly used functions in myCourses.

• myCourses Webform - This link is directs you to the UNH online support form for requesting help from UNH resources.

• AT Training calendar  - This site lists the training opportunities and walk-in sessions for faculty and staff.

Canvas support documentation

• Search the Canvas Guides  - This links to the Canvas help documentation.

Need additional help?

Please fill out the myCourses webform with as much detail as possible.